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Helpdesk Specialist
hace 2 semanas
Bienvenue chez MST Holding
MST Holding est un fournisseur leader de services de processus métier et un centre de contact multicanal, axé sur l'amélioration de l'expérience client. Nous collaborons avec de grandes marques pour offrir des expériences exceptionnelles à travers différents canaux et mettons en œuvre l'automatisation des processus afin d'accroître l'efficacité. Nos services incluent le service client, le support technique, l'acquisition de clients, les solutions digitales, l'analytique et les services spécialisés de back-office. MST Holding dispose de bureaux à Barcelone, Madrid, Valence, Saragosse et Andorre.
Description du poste
Rejoignez-nous en tant que Spécialiste Helpdesk, à temps plein.
Vous serez responsable de fournir un support technique, de résoudre les incidents et d'assurer l'assistance helpdesk pour des imprimantes multifonctions.
Profil recherché
Expérience en support technique, helpdesk et résolution d'incidents
Connaissances en technologies de l'information et systèmes d'exploitation
Excellentes compétences en service client
Maîtrise écrite et orale du français
Ce que nous offrons
Contrat à durée indéterminée
Temps plein : 39 heures par semaine, deux semaines de formation incluse
Horaires : du lundi au vendredi, de 8h30 à 17h30
Salaire annuel : 18.978,62 € brut (+ primes de productivité et de qualité)
Bureaux centraux (près de l'Hospital Clínic)
Excellent environnement multiculturel
Rejoignez notre équipe chez MST Holding, nous avons hâte de vous accueillir
Job Description
Join us as a Helpdesk Specialist, full-time.
You will be responsible for providing technical support, incident resolution, and helpdesk assistance for multifunction printers.
Requirements
· Experience in technical support, helpdesk, and incident resolution
· Knowledge of IT technologies and operating systems
· Excellent customer service skills
· Fluency in written and spoken French
What We Offer
· Permanent contract
· Full-time schedule: 39 hours per week, with two weeks of training
· Monday to Friday, from 8:30 to 17:30
· Annual salary: €18,978.62 gross (+ productivity and quality bonus)
· Central office location (near Hospital Clínic)
· Excellent multicultural environment
Join our team at MST Holding - we're waiting for you
