Junior IT Support

hace 2 días


Barcelona, España Starlab A tiempo completo

We are currently seeking a Junior IT support / Helpdesk to work full-time as a desktop specialist. This is an entry-level position for someone with 0 to 3 years of experience.

Key responsibilities:

- Provide help desk support remote and on site.
- Follow up and update customer status regarding their issues via ticketing tool.
- Escalate unresolved issues to the next level.
- Software and hardware inventory.
- Hardware maintenance.
- Purchase requested material.
- Administrative user accounts.
- Carry out the onboarding process, preparing and deploying systems as well as training. and educating new hires.
- Maintaining internal documentation.
- Backup recovery files.

What we expect from you:

- Computer Science Intermediate training cycles (C.F.G.M) or similar.
- English level B2 minimum.
- Patient, empathic and always willing to assist the customer.
- Desire to learn new technologies.
- Proactive.
- Teamwork oriented.
- Methodical.
- Ability to handle both tickets and projects.
- Knowledge of: Windows 10, Ubuntu, Network: TCP/IP, DHCP, SMB, NFS, DNS, VPN, SSH, Wifi, Printers.
- Desirable: G Suite, Office 365, Odoo, Voip Telephony, SQL, Python.

**Benefits**:

- Full permanent position.
- Office hours from 9 to 18h.
- Yearly salary revision.
- Office amenities: coffee, cookies, and fresh fruit.
- A flat, laid back culture.
- A diverse, international team.
- Work-life balance.

Questionnaire:

- Explain how you would troubleshoot a network Internet connection failure in a workstation?
- How do you mount a network drive in Windows 10?
- How do you configure a printer in Mac OS?
- What is the difference between a solid hard drive and a regular one?



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