Dutch Customer Service Agent

hace 2 días

Barcelona, Barcelona, España ADM Value A tiempo completo

About us:

Our client is a leading entertainment destination in Europe, dedicated to

creating magical experiences for guests of all ages. Our commitment to exceptional

customer service sets us apart, ensuring that every visitor leaves with unforgettable

memories.

As a Dutch Speaking Customer Service Agent, you will be an integral part of our guest

experience team, providing unparalleled support and assistance to visitors from the

Netherlands. Your primary responsibility will be to ensure the highest level of customer

satisfaction through effective communication and problem solving skills.

Tasks

Serve as the first point of contact for Dutch Dutch-speaking guests, over the phone, addressing inquiries, requests, and concerns promptly and professionally.


•Provide accurate information about park attractions, events, and amenities to

enhance guests' experiences and maximize their enjoyment.


•Assist guests with ticket purchases, reservations, and itinerary planning, ensu-

ring seamless transactions and efficient service delivery.


•Handle guest feedback and complaints with empathy and diplomacy, striving to

resolve issues to the satisfaction of all parties involved.


•Maintain a welcomi ng and organized work environment, including the cleanli-

ness and tidiness of the plateau.


•Stay updated on park policies, procedures, and safety regulations to ensure

compliance and promote a safe and enjoyable experience for all guests.

Upsale of the services we offer.

Requirements

Fluency in Dutch and English, with excellent verbal and written communication

skills in both languages.


•Previous experience in customer service, hospitality, or a related field preferred.


•Strong interpersonal skills and a positive attitude, with a genuine passion for de-

livering exceptional guest experiences.


•Ability to multitask and prioritize tasks effectively in a fast fast-paced environment.


•Flexibility to work shifts, including weekends, evenings, and holidays, as needed.


•Familiarity with computer systems an d software applications for data entry, ti-

cketing, and reservation management.


•Knowledge of the local area and tourist attractions is a plus.

Benefits


•From Mondays to Fridays from 9.15hs to 17.15hs and from 11.30hs to 19.30hs. One

working Saturday per month.


•Permanent contract of 39hs a week.


•Salary: 22K gross per year + 2K bonus gross per year.


•A dynamic and inclusive work environment with a diverse team of colleagues.

If you are enthusiastic about providing exceptional customer service

and creating memorable experiences, we invite you to join our team in Barcelona, 22@

in Poblenou. Please submit your resume and cover letter in English and Dutch,

detailing your relevant experience and why you are a perfect fit for this role.

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