Dutch Speaking Customer Service for Social Media Platform

hace 3 días

Barcelona, Barcelona, España Mercier Consultancy MD A tiempo completo

Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading social media platform, with the option to work in beautiful Greece. This position is perfect for individuals with a passion for social media and a commitment to providing excellent customer support. You will assist users in navigating the platform and addressing their inquiries, all while delivering top-tier service in Dutch.

Key Responsibilities

  • Respond to customer inquiries related to the social media platform through phone, email, and live chat in Dutch
  • Assist users with account management, content creation, and troubleshooting issues on the platform
  • Provide guidance on community guidelines, features, and best practices for a positive user experience
  • Manage and resolve customer complaints professionally and effectively
  • Document all interactions accurately in the CRM system for tracking purposes
  • Collaborate with teams to improve user satisfaction and enhance platform features based on customer feedback
  • Stay updated on social media trends and platform developments to provide relevant assistance

Requirements

  • Fluency in Dutch (both written and spoken) is required; proficiency in English is an advantage
  • Previous experience in customer service, particularly within the social media industry, is preferred
  • Strong communication skills with the ability to connect with customers effectively
  • Proficient problem-solving skills and a customer-oriented mindset
  • Ability to work in a fast-paced environment and manage multiple inquiries simultaneously
  • Familiarity with CRMs and social media management tools is beneficial
  • Willingness to work flexible hours, including evenings and weekends if necessary
  • Ability to relocate to Greece or work remotely, as required

Benefits

  • Competitive Monthly Salary
  • 2 Extra Salaries Per Year
  • Fully Paid Relocation Package
  • Fully Paid Training
  • Health Insurance
  • And Much More..

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