Customer Success

hace 2 semanas

Barcelona, Barcelona, España Fleet A tiempo completo

Our Story

We are
entrepreneurs
at heart:
Ambitious
,
down to earth
and
honest
.

Launched in April 2019, we made the early decision to
bootstrap
our startup with simple mission: We want to become the leading Device-as-a-Service offer in Europe.

How?

By making the life of every founder, CTO, or IT-manager significantly easier. Equipping your office has never been this effortless - no matter if you are an early stage startup or an accomplished unicorn.

Who?

From entrepreneurs, for entrepreneurs. Our ecosystem is intertwined with leading VCs, investors, and startups. This is reflected by our team in Germany, France, Spain, and the UK.

Your Contribution: Drive Growth in the Italian Region

As a Customer Success and Operations Manager, you will be instrumental in maintaining a key relationship with our most important clients.

  1. Manage and nurture Fleet's customer portfolio in the Italian market.
  2. Support customers in mastering Fleet's solution by highlighting features tailored to their needs and responding promptly to requests.
  3. Collaborate with customers to implement account plans anticipating their future requirements.
  4. Internally monitor, optimize, and improve customer KPIs to drive satisfaction and retention.
  5. Lead cross-functional projects involving Operations, Sales, Product, and Finance teams.
  6. Assist in implementing tools and automation to accelerate and streamline operational tasks.

Your Profile

There is no formula for success except perhaps an unconditional acceptance of life and what it brings.

  • Richard Branson, Founder of Virgin Group

We learned that great entrepreneurs do not always follow traditional paths, which is why
we want to hear from you regardless
. From other Fleet associates, we learned that the following profiles get the most out of the position:

  • You are a
    proven sales professional
    with a track record of exceeding targets and building strong client relationships.
  • You have 2+ years of enterprise sales experience, preferably in SaaS, hardware-as-a-service, or related technology services.
  • You bring experience in solution selling and have a consultative approach to understanding and addressing customer needs.
  • You are comfortable with complex sales cycles and can navigate multiple stakeholders within large organizations.
  • You are data-driven and analytical in your approach to sales strategy and execution.
  • You are fluent in Italian and English
  • You thrive in fast-paced environments and can adapt quickly to changing market conditions.

Your Chance

The best investment you can make is in yourself.

  • Warren Buffett, Chairman and CEO of Berkshire Hathaway

At Fleet, we create
win-win situations
. Give us your will and ambition, and we will provide you with the opportunity to contribute to an entire ecosystem and a clear path to entrepreneurship. This entails the following:

  • A unique opportunity to spearhead the establishment and growth of a brand-new market from scratch.
  • We will offer you a competitive salary and benefits.
  • An access to a network of Tier 1 VCs (from
    Sequoia
    ,
    Accel
    ,
    Index
    ,
    Cocoa
    etc), Entrepreneurs, Operators
  • A talented & ambitious team of around 40 people, a fire atmosphere, experienced founders and managers.
  • An ambitious, self-financed and profitable project with great prospects for growth and development.
  • An early stage spirit with the guarantee of autonomy, strong responsibilities and impact in both daily management and strategic projects: We look for architects and encourage ideas.
  • Advice and introductions to our network for your future career in the sector.

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