Técnico - IT Operaciones 24x7

At Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better. We are the leading provider of professionally monitored security services with 24/7 response in Europe and Latin America. More than 6 million families and small businesses in 18 countries rely on our innovative technology to protect what matters most to them. We integrate product development, design, sales, installation services and a 24/7 professional monitoring solution. We have a track record of continuous growth, as well as exciting plans to continue expanding, transforming, and leading the market into the future. 

Our success depends on our people, and we invest in them every day. Working with Verisure is being part of an industry-leading, world-class company that has a strong entrepreneurial spirit.  

About the role 

We now have the opportunity for a IT Operations Technician to join our Technology Department. We are looking for a highly driven, talented and experienced developer.

 building something big, and we're just getting started in Alicante. 

The IT Operations team monitors and supports critical systems to ensure stability and minimize downtime. They handle alerts and incidents promptly, resolving issues whenever possible or escalating issues to the appropriate stakeholders, to restore services quickly and effectively. The team is essential for maintaining operational continuity and driving process improvements.

Your responsibilities will include:

• Monitor IT systems and alerting platforms (e.g., Opsgenie, Helix, Jira) to detect incidents and anomalies.

• Register and categorize incoming incidents according to defined workflows and criteria.

• Perform initial impact assessment and apply predefined troubleshooting steps or scripts when available.

• Escalate incidents to second-level support or resolver groups following the escalation matrix.

• Communicate promptly major or critical incidents to the Coordinator and relevant stakeholders.

• Follow up on open incidents to ensure SLA compliance and accurate status updates.

• Document incidents clearly and completely, maintaining updated records.

• Participate in shift handovers to ensure continuity across 24x7 operations.

• Assist in maintaining operational documentation, including procedures, contact lists, and runbooks.

• Collaborate with peers and the Coordinator to improve incident handling processes and efficiency.

You are a detail-oriented Technician who ensures the first line of defense for critical IT systems. From detecting and categorizing incidents to escalating complex issues, you play a vital role in keeping operations running smoothly in a dynamic 24x7 environment.

Essential Qualifications

• Basic understanding of IT concepts (networks, servers, applications).

• Familiarity with incident management tools (e.g., Jira, Opsgenie, Helix).

• Ability to follow structured workflows and escalation procedures.

• Strong attention to detail and accuracy in documentation.

• Fluent in Spanish and English (written and spoken).

• Availability for rotating shifts, including nights and weekends.

Highly Valued Qualifications

• Previous experience in IT operations, monitoring, or service desk roles.

• Proficiency with tools such as Jira, Opsgenie, Helix.

Competencies

• Customer Service Orientation: Ensures professional and empathetic communication with stakeholders.

• Adaptability: Handles dynamic environments and changing priorities.

• Continuous Learning: Open to acquiring new skills and improving processes.

If you're not sure you meet every requirement, we encourage you to apply anyway — you might have a good fit for this role or another opportunity within our team.

• Lunch included at our offices  You won't need to pay for your daily meal when you are at the office :)
• Dynamic and vibrant environment Our office is an open-plan space in which you will be able to interact with the best professional from different teams at all levels.
• International stakeholder projects 
• Periodic team buildings  Because it's important to have fun
• Development: Tech Learning and Tech Carreer Plan
• Paid time off: 23 days and an additional bank of extra hours for even more flexibility.

Passionate in Everything We Do: Our people bring a contagious energy and a sense of urgency that is unmistakable. We create a vision and inspire others around that vision with full engagement and focus. We are all-in, and we love what we do. 

Committed to Making a Difference: We are courageous, we deliver what we promise through hard work and resilience. We make a difference, through operating with discipline and doing what is needed. We are hands-on, and we aren't afraid to get into the detail. We deliver results and we execute with excellence. 

Always Innovating: Our people make the impossible possible; it's a continuous state of mind. We are purpose-driven, curious and we challenge the status quo. We believe good ideas travel, we share and reapply. We take smart risks, and we are not afraid to fail. We believe innovation can be big or small. 

Winning as a Team: We are determined to become number 1, and to do that we need to listen to one another, collaborate and work together. We play our part, fueled by a winning attitude and a fighting spirit. We celebrate our successes. We play to our strengths and our diversity to deliver even better outcomes, while developing and supporting one another. We believe that together we go further, and that nothing is impossible. 

With Trust & Responsibility: Our people take responsibility for the people we protect. We are accountable and reliable. We role model operating with integrity. We trust and empower one another to do the right thing, always. We deliver on our promise through world-class expertise and meticulous know-how. And, we do this with humility while being honoured to play such an important role in society. 

At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.