Técnico - IT Operaciones

At Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better.

We are the leading provider of professionally
 

monitored

security services with 24/7
 

response

in Europe and Latin America. More than 6 million families and small businesses in 18 countries rely on our innovative technology to protect what matters most to them. We integrate product development, design, sales, installation services

and a 24/7 professional monitoring solution. We have
 

a track record of continuous growth, as well as exciting plans to continue expanding, transforming, and leading the market into the future.
 

**Our success depends on our people, and we invest in them every day. Working with Verisure
 

is being

part of an industry-leading, world-class company that has a strong entrepreneurial spirit.**

About the role

We now have the opportunity for a
 
IT Operations Technician*
to join our Technology Department. We are looking for a highly driven, talented

and experienced developer

.*

**The role will be based at our new, additional, technology site in Alicante, Spain. Backed by over 1,700 technologists worldwide based across our three key technology centres – our primary technology hub in Geneva (Switzerland), supported by Madrid (Spain), and Malmö (Sweden), and powered by one of Europe's largest IoT platforms, we're

building something big, and
 

we're

just getting started in Alicante.**

The IT Operations team monitors and supports critical systems to ensure stability and minimize downtime. They handle alerts and incidents promptly, resolving issues whenever possible or escalating issues to the appropriate stakeholders, to restore services quickly and effectively. The team is essential for maintaining operational continuity and driving process improvements.

Your responsibilities will include:

• Monitor
  IT systems and alerting platforms (e.g., Opsgenie, Helix, Jira) to detect incidents and anomalies.
• Register and categorize
  incoming incidents according to defined workflows and criteria.
• Perform initial impact assessment
  and apply predefined troubleshooting steps or scripts when available.
• Escalate incidents
  to second-level support or resolver groups following the escalation matrix.
• Communicate promptly
  major or critical incidents to the Coordinator and relevant stakeholders.
• Follow up
  on open incidents to ensure SLA compliance and accurate status updates.
• Document incidents
  clearly and completely, maintaining updated records.
• Participate in shift handovers
  to ensure continuity across 24x7 operations.
• Assist in maintaining operational documentation
  , including procedures, contact lists, and runbooks.
• Collaborate with peers and the Coordinator
  to improve incident handling processes and efficiency.

Candidate Profile

You are a detail-oriented
Technician
who ensures the first line of defense for critical IT systems. From detecting and categorizing incidents to escalating complex issues, you play a vital role in keeping operations running smoothly in a dynamic 24x7 environment.

Essential Qualifications

• Basic understanding of IT concepts
  (networks, servers, applications).
• Familiarity with incident management tools
  (e.g., Jira, Opsgenie, Helix).
• Ability to follow structured workflows
  and escalation procedures.
• Strong attention to detail
  and accuracy in documentation.
• Fluent in Spanish and English
  (written and spoken).
• Availability for rotating shifts
  , including nights and weekends.

Highly Valued Qualifications

• Previous experience in IT operations, monitoring, or service desk roles.
• Proficiency with tools such as Jira, Opsgenie, Helix.

Competencies

• Customer Service Orientation:
  Ensures professional and empathetic communication with stakeholders.
• Adaptability:
  Handles dynamic environments and changing priorities.
• Continuous Learning:
  Open to acquiring new skills and improving processes.

If you're not sure you meet every requirement, we encourage you to apply anyway — you might have a good fit for this role or another opportunity within our team.

Verisure will offer you

• Lunch included at our offices
   
  
   You won't need to pay for your daily meal when you are at the office :)
• Dynamic and vibrant environment
   Our office is an open-plan space in which you will be able to interact with the best professional from different teams at all levels.
• International stakeholder projects
  
• Periodic team buildings
    Because it's important to have fun
• Development:
  Tech Learning and Tech Carreer Plan
• Paid time off: 23 days
  and an additional 
  bank of extra hours
   for even more flexibility.

Strong fit with our Company DNA

Passionate in Everything We Do:
 Our people bring a contagious energy and a sense of urgency that is unmistakable. We create a vision and inspire others around that vision with full engagement and focus. We are all-in, and we love what we do.

Committed to Making a Difference:
We are courageous, we deliver what we promise through hard work and resilience. We make a difference, through operating with discipline and doing what is needed. We are hands-on, and we aren't afraid to get into the detail. We deliver results and we execute with excellence.

Always Innovating:
Our people make the impossible possible; it's a continuous state of mind. We are purpose-driven, curious and we challenge the status quo. We believe good ideas travel, we share and reapply. We take smart risks, and we are not afraid to fail. We believe innovation can be big or small.

Winning as a Team:
 We are determined to become number 1, and to do that we need to listen to one another, collaborate and work together. We play our part, fueled by a winning attitude and a fighting spirit. We celebrate our successes. We play to our strengths and our diversity to deliver even better outcomes, while developing and supporting one another. We believe that together we go further, and that nothing is impossible.

With Trust & Responsibility:
 Our people take responsibility for the people we protect. We are accountable and reliable. We role model operating with integrity. We trust and empower one another to do the right thing, always. We deliver on our promise through world-class expertise and meticulous know-how. And, we do this with humility while being honoured to play such an important role in society.

Diversity, inclusion,
equity,
and
belonging at Verisure

At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.