Manager of Client Success

Job Title: Manager, Client Success

Department: Client Success

Reports To: Director, Client Success

Location: Barcelona, ES

Role Summary: The Manager, Client Success executes day-to-day client projects, ensuring high-quality delivery and client satisfaction. This role focuses on fulfillment (60%), communication and coordination (30%), and process adherence and reporting (10%). The ideal candidate is organized, proactive, and comfortable managing multiple client projects concurrently.

Key Responsibilities

Client Delivery & Execution (60%)

– Manage assigned client projects from kickoff through completion.

– Coordinate deliverables between internal teams and clients.

– Ensure all milestones and deadlines are met.

Client Communication (30%)

– Serve as the main point of contact for clients during fulfillment.

– Provide regular status updates and manage expectations.

– Escalate risks early to maintain trust and transparency.

Process Adherence and Reporting (10%)

– Follow established SOPs and checklists for project execution.

– Provide feedback to improve workflows and documentation.

– Track project metrics such as timelines, satisfaction, and revisions.

– Report progress to Directors and Head of Client Success.

Required Qualifications

– 3–5 years in project coordination, account management, or operations.

– Strong communication and client-facing skills.

– Proficiency with CRM and project management software.

– High attention to detail and ability to manage multiple priorities.

Key Attributes for Success

– Organization: Manages multiple projects without losing detail.

– Responsiveness: Communicates clearly and consistently with clients.

– Accountability: Owns deadlines and deliverables.

– Collaboration: Works effectively across internal teams.

– Quality mindset: Holds a high standard for output accuracy.

Compensation and Benefits

– Competitive salary based on experience.

– Performance-based bonuses.

– Benefits include:

– Hybrid work format (3 days in person and 2 remote) and flexibility on entry and exit times.

– Possibility of including a health insurance company on the payroll (with competitive prices for both you and your family).

– Flexible remuneration through the Flexoh platform: It allows you to optimize your salary by allocating part of it to services such as transportation, childcare, training or food, improving not only the quality of life, but also helping to save taxes, since this part of the salary is not subject to personal income tax.

– Birthday party: You can take this day as a holiday so you can fully enjoy it and disconnect from work.

Why Join Us? At 3D Digital Venue, we're revolutionizing how event spaces are visualized and experienced. Trusted by hundreds of iconic venues and clients worldwide, we deliver cutting-edge solutions that empower venue operators and fans alike. With our technology, we're bridging the gap between digital innovation and real-world applications, helping clients increase revenue, optimize operations, and elevate customer satisfaction. Our culture is built on transparency, collaboration, and innovation. We value curiosity, accountability, and experimentation, believing that great ideas come from diverse perspectives. We're proud to foster an environment of learning and shared success.

As a company, we are at an exciting growth stage, achieving significant milestones like expanding our client base, and enhancing our industry-leading platform. You'll be joining a passionate, international team where you can grow into senior leadership as we continue to expand globally.

Joining our team means being part of a collaborative, forward-thinking environment where your contributions will make an immediate impact on our mission to redefine spatial analysis for live events and many other industries. We are an equal opportunity employer and celebrate diversity and inclusion across all our teams.

Application Process: To apply, please submit your resume and a brief cover letter explaining your experience with client success to

Join us to help redefine how the world experiences live events.