Director of Client Success

Job Title: Director, Client Success

Department: Client Success

Reports To: Head of Client Success

Location: Barcelona, ES

Role Summary: The Director, Client Success leads client delivery and operational excellence across assigned projects and teams. This role focuses on ensuring timely, high-quality client fulfillment (70%), managing and coaching team members (15%), and optimizing processes for scale (15%). The Director acts as a senior escalation point for clients and partners closely with other departments to ensure a consistent, reliable experience from project initiation through completion.

Key Responsibilities

Client Delivery & Fulfillment (70%)

– Oversee day-to-day execution of client projects to ensure on-time, high-quality results.

– Anticipate and resolve delivery risks or escalations.

– Collaborate with Product, 3D, and Finance teams to align priorities and timelines.

Leadership & Management (15%)

– Manage and mentor Client Success Managers, ensuring alignment with delivery goals and client expectations.

– Conduct regular team check-ins and performance reviews.

– Support recruitment, onboarding, and training of new team members.

Process Optimization (15%)

– Identify delivery inefficiencies and propose data-driven improvements.

– Standardize workflows and documentation to ensure scalable operations.

– Partner with the Head of Client Success to develop best practices.

Required Qualifications

– 6+ years in client delivery, project management, or operations roles.

– Proven leadership experience managing cross-functional teams.

– Strong organizational, prioritization, and communication skills.

– Proficiency with CRM and project management tools.

Key Attributes for Success

– Operational excellence: Delivers projects efficiently with consistent quality.

– Leadership: Inspires accountability and performance within the team.

– Client focus: Balances internal efficiency with external satisfaction.

– Adaptability: Handles complexity and ambiguity calmly and effectively.

– Continuous improvement: Seeks opportunities to optimize processes.

Compensation and Benefits

– Competitive salary based on experience.

– Performance-based bonuses.

– Benefits include:

– Hybrid work format (3 days in person and 2 remote) and flexibility on entry and exit times.

– Possibility of including a health insurance company on the payroll (with competitive prices for both you and your family).

– Flexible remuneration through the Flexoh platform: It allows you to optimize your salary by allocating part of it to services such as transportation, childcare, training or food, improving not only the quality of life, but also helping to save taxes, since this part of the salary is not subject to personal income tax.

– Birthday party: You can take this day as a holiday so you can fully enjoy it and disconnect from work.

Why Join Us? At 3D Digital Venue, we're revolutionizing how event spaces are visualized and experienced. Trusted by hundreds of iconic venues and clients worldwide, we deliver cutting-edge solutions that empower venue operators and fans alike. With our technology, we're bridging the gap between digital innovation and real-world applications, helping clients increase revenue, optimize operations, and elevate customer satisfaction.

Our culture is built on transparency, collaboration, and innovation. We value curiosity, accountability, and experimentation, believing that great ideas come from diverse perspectives. We're proud to foster an environment of learning and shared success.

As a company, we are at an exciting growth stage, achieving significant milestones like expanding our client base, and enhancing our industry-leading platform. You'll be joining a passionate, international team where you can grow into senior leadership as we continue to expand globally.

Joining our team means being part of a collaborative, forward-thinking environment where your contributions will make an immediate impact on our mission to redefine spatial analysis for live events and many other industries. We are an equal opportunity employer and celebrate diversity and inclusion across all our teams.

Application Process: To apply, please submit your resume and a brief cover letter explaining your experience with client success to

Join us to help redefine how the world experiences live events.