Dutch Customer Lifecycle Manager

hace 2 semanas

Málaga, Málaga, España CallForTalents A tiempo completo

Location
: Malaga, Spain

Languages
: Dutch (Native) + English (Fluent)

Work Schedule
: 39 hours per week, Monday to Friday, 9:00 AM to 6:00 PM

Work Arrangement
: On-Site

Role Overview
We are seeking a dynamic
Customer Lifecycle Manager
to join our team in Malaga. As a key point of contact for our Flemish-speaking clients, you will oversee the entire customer journey, ensuring satisfaction and loyalty from onboarding through retention. Your role is pivotal in driving long-term relationships and delivering outstanding customer experiences.

Key Responsibilities

  • Manage the customer lifecycle process, including onboarding, engagement, and retention strategies.
  • Act as the primary contact for Dutch-speaking clients, providing tailored support and addressing inquiries or issues.
  • Develop and implement customer success strategies to maximize satisfaction and retention.
  • Proactively identify upsell and cross-sell opportunities to drive growth.
  • Collaborate with internal teams (e.g., Sales, Marketing, and Product) to align on customer needs and provide seamless solutions.
  • Analyze customer data and feedback to identify trends and recommend improvements to processes and services.
  • Handle escalations with professionalism and efficiency, ensuring swift resolution.
  • Maintain detailed and accurate records of customer interactions and outcomes using CRM tools.

Qualifications

  • Native-level proficiency in Dutch and fluent in English (written and spoken).
  • Proven experience in customer lifecycle management, account management, or a similar role.
  • Strong communication and interpersonal skills, with the ability to build trust and rapport with clients.
  • Analytical mindset with experience in data-driven decision-making.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Goal-oriented with excellent organizational and time-management skills.
  • Ability to thrive in a fast-paced, collaborative environment.

What We Offer

  • Competitive salary with performance-based bonuses.
  • Comprehensive training and onboarding program.
  • Opportunities for professional growth and development.
  • A vibrant, multicultural work environment in the beautiful city of Malaga.

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