Malaga

Job Description: Customer Lifecycle Manager (Dutch-Speaking)
Location: Málaga, Spain
Position: On-site
Working Hours: Monday to Thursday, 9:00 AM - 5:30 PM, Friday, 9:00 AM - 4:30 PM (39 hours/week)
Salary: Competitive Salary + Career Growth Opportunities
Language Requirements: Dutch (C2) + English (B2)

About the Role:
We are seeking a dedicated and highly motivated Customer Lifecycle Manager to join our team in Málaga, Spain. This is an on-site position where you will play a crucial role in managing the full customer lifecycle—from acquisition to retention—ensuring a seamless and exceptional experience for Dutch-speaking clients. As a key member of our customer success team, you will engage with customers throughout their journey with our company, ensuring their needs are met, and delivering personalized support to foster long-term relationships.

If you are fluent in Dutch (C2) and have a good understanding of English (B2), this is an exciting opportunity to contribute to the growth and success of our customer base while developing your career in customer management. Previous experience in a customer success, account management, or lifecycle management role is beneficial, but we also welcome candidates with strong organizational and communication skills eager to take on this responsibility.

Key Responsibilities:

• Manage the customer lifecycle for Dutch-speaking clients, from onboarding and engagement to retention and upselling opportunities.
• Build strong, long-term relationships with customers by understanding their needs and delivering personalized solutions.
• Develop and implement customer success strategies that ensure clients receive maximum value from our products and services.
• Proactively engage with customers to provide ongoing support, resolve any issues, and ensure satisfaction throughout their journey.
• Analyze customer data to identify trends, risks, and opportunities for improvement in the customer experience.
• Collaborate with sales, marketing, and support teams to provide seamless and effective customer interactions.
• Monitor and evaluate customer feedback to identify opportunities for process improvements and product enhancements.
• Assist in the development of customer success metrics and track progress toward meeting retention and growth goals.
• Handle escalations when necessary, ensuring timely resolutions and high levels of customer satisfaction.
• Maintain accurate records of customer interactions, feedback, and service issues in the CRM system.
• Report on customer lifecycle activities and KPIs to senior management, providing insights and recommendations for improving the customer experience.

Profile Requirements:

• Fluency in Dutch (C2) (both written and spoken) is essential.
• Proficiency in English (B2) is required to collaborate with international teams and communicate effectively.
• Proven experience in customer success, account management, or a similar customer-facing role is an advantage but not a requirement.
• Strong communication and interpersonal skills, with the ability to build relationships and engage with customers effectively.
• Highly organized with excellent time management skills and the ability to manage multiple customer accounts simultaneously.
• Analytical mindset with the ability to identify trends, customer needs, and opportunities for service improvements.
• Problem-solving skills and the ability to handle challenging customer situations with professionalism and patience.
• A customer-centric mindset with a focus on providing value and ensuring customer satisfaction.
• Experience with CRM software or customer lifecycle management tools is a plus.
• Willingness and ability to work on-site in Málaga, Spain.

Benefits & Perks:

• Competitive salary based on experience and qualifications.
• Career growth opportunities: Professional development and training programs designed to help you advance in your career.
• Health and life insurance coverage for your well-being.
• A dynamic, international team environment with a focus on collaboration and innovation.
• Meal vouchers, gym memberships, and other benefits to enhance your work-life balance.
• Relocation package (if applicable) including flight tickets and accommodation assistance for those moving to Málaga.
• Access to training and resources to enhance your skills and knowledge in customer lifecycle management.
• Be part of a company that values continuous learning, development, and your contributions.

Why Málaga?
Málaga offers a fantastic quality of life with sunny weather, beautiful beaches, and a vibrant cultural scene. The city combines historical charm with modern amenities, making it an ideal place to live and work. Málaga is a popular international destination with a strong expat community, providing a multicultural and dynamic environment to both work and enjoy your personal life.

How to Apply:
If you are passionate about customer lifecycle management and want to make an impact by providing exceptional service to Dutch-speaking customers, we would love to hear from you Apply now and join our team in Málaga to help drive customer success and contribute to the growth of our company.