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Danish-Speaking Customer Lifecycle Manager
hace 2 semanas
Key Responsibilities
- Handle customer inquiries via phone, email, and chat, providing timely and accurate information.
- Assist customers with product-related questions, technical support, and issue resolution.
- Process orders, returns, and complaints while maintaining a high level of customer satisfaction.
- Collaborate with internal teams to address customer concerns and escalate issues as needed.
- Maintain up-to-date knowledge of products, services, and industry trends.
- Accurately document interactions and maintain customer records in the CRM system.
- Strive to exceed customer expectations and deliver a superior service experience.
Qualifications & Skills
- Language Skills: Native or fluent in Danish; proficient in English (B2 or higher).
- Previous experience in customer service, support, or a related field is preferred.
- Excellent communication and problem-solving skills.
- Ability to multitask, prioritize, and handle challenging situations calmly and effectively.
- Proficiency in using CRM systems and basic computer applications.
- A customer-first mindset with a positive and proactive attitude.
- Interest in the automotive or electrical vehicle industry is a plus.
Why Join Us?
- Work in a fast-paced and innovative environment within the growing electrical automotive industry.
- Be part of a dynamic, multicultural team in the heart of Malaga.
- Opportunities for professional growth and development.
