Client Advisor

hace 5 días

Madrid, Madrid, España TAG Heuer A tiempo completo

Client Advisor

Location: TAG Heuer Boutique Las Rozas Village, Madrid

At TAG Heuer and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.
We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams.

LVMH offers and support a variety of Employee Resource Groups including but not limited to:
EllesVMH
(community for empowering women),
LVMHPride
(community for inclusivity and awareness for our LGBTQ employees). We promote and encourage building a community within your workplace, and with that a safe space for all.

Job Responsibilities
A TAG HEUER CLIENT ADVISOR IS…
…A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION

  • Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
  • Supports colleagues & other team members in the boutique
  • Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients' touchpoints)
  • Proposes new ideas to develop sales (merchandising, events, product mix…)

…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

  • Embodies TAG Heuer's brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
  • Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided
  • Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
  • Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship

…AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR

  • Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)
  • Leverages properly all tools (CEGID, Salesforce) and performs VM
  • Coordinates Aftersales operations until the return of the watch
  • Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)
  • Contributes to a positive, inclusive and supportive work environment
  • Contributes to the store maintenance
  • Ensures compliance with internal control policies

Profile

Additional Information
SOFT SKILLS

  • Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients
  • Open minded, excellent interpersonal and communication skills
  • Energetic, self-motivated, action and results-oriented
  • Self-starter, able to work effectively in a fast-paced and dynamic environment
  • Adaptable to changes, flexible, able to bring up new ideas and solutions
  • Team spirit, high integrity and transparency
  • Ability to represent the Maison in & outside the store, great presentation skills
  • Digitally savvy, fast learner and rigorous

  • Client Advisor

    hace 1 semana

    Madrid, Madrid, España DOLCE&GABBANA A tiempo completo

    Role OverviewWe are seeking a passionate and client-focusedClient Advisorto join our team inMadrid, representing our esteemed brand within the luxury retail sector. As a key point of contact for our clientele, you will deliver exceptional service, build lasting relationships, and embody the brand's values through every interaction.Key ResponsibilitiesProvide...

  • client advisor

    hace 1 semana

    Madrid, Madrid, España Louis Vuitton A tiempo completo

    PosteLouis Vuitton is looking for passionate and client-focused individuals to join our team in Madrid for the weekends. As a Client Advisor, you will be a true ambassador of the House, delivering a personalized and unforgettable client experience that reflects the Louis Vuitton promise. You will take the time to understand each client's needs and desires,...

  • Client Advisor

    hace 1 semana

    Madrid, Madrid, España OTB Spa A tiempo completo

    Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in...

  • Client Advisor

    hace 5 días

    Madrid, Madrid, España OTB Spa A tiempo completo

    Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in...

  • Client Advisor

    hace 1 semana

    Madrid, Madrid, España Louis Vuitton A tiempo completo

    PositionLouis Vuitton is looking for passionate and client-focused individuals to join our team in Madrid for the weekends . As a Client Advisor, you will be a true ambassador of the House, delivering a personalized and unforgettable client experience that reflects the Louis Vuitton promise. You will take the time to understand each client's needs and...

  • Client Advisor

    hace 1 semana

    Madrid, Madrid, España Fendi A tiempo completo

    PositionAs a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.Job responsibilitiesSales PerformanceLead individual sales and achieve performance target and KPIEngage in upselling, cross selling and...

  • Client Advisor IBIZA _ Seasonal Boutique

    hace 7 días

    Madrid, Madrid, España DG A tiempo completo

    We are currently looking for a Client Advisor for our Boutique in Ibiza.As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.Key ResponsibilitiesPromote and sell products by identifying our international customers' needs. Deliver outstanding customer service and build long-term...

  • Client Advisor IBIZA _ Seasonal Boutique

    hace 1 semana

    Madrid, Madrid, España DG A tiempo completo

    We are currently looking for a Client Advisor for our Boutique in Ibiza .As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.Key Responsibilities Promote and sell products by identifying our international customers' needs. Deliver outstanding customer service and build...

  • Client Advisor

    hace 1 día

    Madrid, Madrid, España TAG Heuer A tiempo completo

    A TAG HEUER CLIENT ADVISOR IS……A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATIONPlays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in storeSupports...

  • client advisor sector lujo

    hace 1 semana

    Madrid, Madrid, España Gi Group A tiempo completo

    Gi Group es la multinacional Italiana líder en el mundo que ofrece soluciones integrales para el desarrollo del mercado laboral. Nuestra misión es contribuir con una visión global al desarrollo del mercado laboral con el objetivo principal de aumentar la empleabilidad, basándonos siempre en el valor personal y social del trabajo. Trabajamos día a día...