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Client Advisor

hace 3 semanas

Madrid, Madrid, España OTB Spa A tiempo completo

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

For our Store in Madrid Fuencarral we're looking for an experienced and motivated Permanent Client Advisor (40H) .

You fit with this position if you're

  • Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
  • A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
  • Courageous with ideas and innovative in your approach, always ready to grow and learn.

Key Responsibilities

  • Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
  • Welcome and assist each client providing an excellent in-store experience at all time
  • Be a master at storytelling and at the art of asking engaging questions
  • Create a long-term authentic bond with clients by making them feel the experience is truly about them
  • Deal effectively with customer complaints by liaising with the line manager when necessary.
  • Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
  • Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
  • Prove Brand and product knowledge
  • Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner
  • Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
  • Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
  • Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
  • Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
  • Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance

Key Requirements

  • Previous experience in sales roles; experience in structured Luxury Fashion/Retail companies is an asset.
  • Passionate about Retail, Customer Service and commercial mindset.
  • Excellent knowledge of the luxury sector and product sensibilities
  • Strong communication skills.
  • Willingness to grow in the organization; willingness to relocate is an a plussset.
  • Digital awareness and openness to new ways of working.
  • Are a Brand Ambassador that has a passion for premium denim and Diesel culture.
  • Have fluent in English and Spanish, the knowledge of a third language will be considered a plus.
  • We are looking for candidates with strong competencies in Decision Making, Strategic Thinking, Financial Acumen, Innovation, Focus on Customer and Execution.
  • We believe in Collaboration, Trust and Courage

What We Offer

An open end contract and a competitive pay and incentive system

A range of development opportunities in Diesel and OTB group Store network in Spain and abroad

A generous employee discount on Diesel 

A awesome, young and dynamic team

Highly inclusive working environment

#LI-AR #DSL

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.

For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.