Client Advisor

hace 2 semanas

Madrid, Madrid, España Fendi A tiempo completo
Position

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Job responsibilities

Sales Performance

  • Lead individual sales and achieve performance target and KPI
  • Engage in upselling, cross selling and multiple selling for all product categories

Client Management

  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

  • Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

  • Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines
Profile
  • 2-5 years' experience in Fashion/Luxury Sale
  • Bachelor's Degree or equivalent is preferred
  • Manages own image standards on a high level
  • Strong selling and communication skills are necessary
  • Excellent relationships skills
  • Organization, professionalism, self-confidence
  • Strong customer service skills
  • Computer skills and Retail management system knowledge
  • Goal oriented approach, multitasking
  • Strong knowledge and/or interest for Fashion/Luxury Industry
  • Fluent English & Arabic
FENDI MAISON

The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.

Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.

In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

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