Resident Manager

Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.

You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.

You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.

WHY THIS JOB EXISTS

To meet the needs of the business, our guests, and our colleagues by effectively managing all day-to-day operations of the hotel, ensuring excellence in service and operational performance

KEY DUTIES AND RESPONSIBILITIES

Within this, the key responsibilities for this position are:

• Implement the hotel strategy across all operational departments to achieve business objectives.
• Provide unified leadership for all operational activities, ensuring smooth and efficient daily operations.
• Support and execute corporate programs and guidelines, maintaining brand standards and compliance.
• Act as the primary point of reference for team members and guests in the absence of the General Manager.
• Demonstrate leadership by example.
• Perform other duties as assigned by General Manager
• Actively support the development, training, mentoring of team members.
• Manage quality improvement process in areas of customer service and team member satisfaction.
• Motivate and build a working environment in which team members are productive and innovative.
• Demonstrate self-confidence, energy, and enthusiasm.
• Represent the hotel in public, community, and meetings using his/her effective public speaking and presentation skills.
• Identify and lead positive public relations and teamwork opportunities.
• Establish, measure, monitor, and evaluate process policies and procedures.
• Use problem solving methodology for decision making and follow up.
• Develop business plan and evaluate business trends to modify strategies.Interpret, analyze, and manage budget to meet business objectives.
• Provides constructive coaching and counseling to team members.  
• Develop and train department heads to fully understand and effectively perform their job.

• Bachelor's degree in any related field.Minimum of 5 years of experience in hotel management operations.
• Luxury brand experience is desirable.
• Will be highly valuable that the applicants have passed a LDP´s program
• Previous experience in luxury is desirable.
• Excellent management skills, including the ability to manage details through to completion and ensure project deadlines are met.Proven experience in managing relationships with multiple stakeholders.
• Strong analytical skills with the ability to work well under pressure, handle multiple concurrent demands, and prioritize responsibilities effectively.
• Exceptional communication skills.  
• Highly appreciated international experience and/or having performed functions in more than one hotel.    

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Please keep your profile up to date since the more information you provide, the better, and don´t forget that there are three requirements that you must fulfill to apply for an internal vacancy: 

- At least 1 year of experience in your current position.

- Your last Time For You should be at least a "Well Done".

- Inform your manager that you apply for a specific internal vacancy.