Customer Service Agent

hace 2 semanas

Hospitalet de Llobregat, Barcelona, España Ecofiltro Europe SL A tiempo completo
  • Location: Barcelona, Spain (On-site / Hybrid / Remote)
  • Contract: Full-time (Maternity leave cover)
  • Language: English required; other European languages are a plus

Role Overview

As a Customer Service Agent at Ecofiltro Europe, you will be the first point of contact for our customers across multiple European markets. Your role is essential in ensuring a positive customer experience by providing timely, accurate, and professional support across all communication channels. You will work closely with the operations, logistics, and e-commerce teams to resolve inquiries efficiently and maintain high customer satisfaction.

Key Responsibilities

  • Respond to customer inquiries via email and phone in a professional and timely manner.
  • Handle questions related to products, orders, shipping, returns, refunds, and general company information.
  • Resolve customer issues and complaints with a solution-oriented and customer-first mindset.
  • Process order updates, returns, refunds, and account-related requests accurately.
  • Document all customer interactions clearly and consistently in internal systems and CRM tools.
  • Collaborate with internal teams (operations, logistics, e-commerce) to resolve complex cases.
  • Identify recurring issues and provide feedback to improve customer experience and internal processes.

What You Must Bring

  • Previous experience in customer service, customer support, or a call center environment.
  • Strong written and verbal communication skills.
  • Ability to handle challenging situations calmly and professionally.
  • Problem-solving mindset with strong attention to detail.
  • Comfort working with digital tools and learning new systems quickly.
  • High sense of responsibility, reliability, and customer empathy.

What Is a Plus

  • Experience using CRM, e-commerce, or logistics tools (e.g. Shopify, Sendcloud, Holded, or similar).
  • Experience supporting customers in an e-commerce or consumer goods environment.
  • Multilingual skills (European languages such as Spanish, French, German, Italian).
  • Experience working in a fast-paced or high-volume customer support environment.

What We Offer

  • Flexible working hours
  • Hybrid or remote work options (depending on location)
  • Office base in Barcelona
  • International and collaborative team environment
  • Opportunity to contribute to a mission-driven, growing European brand

How to Apply

To apply, please send your CV, including your salary expectations and earliest available starting date at

Job Type: Full-time

Work Location: Hybrid remote in 08907 L Hospitalet De Llobregat, Barcelona provincia

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