Customer Service

hace 5 días

San Quintin de Mediona, Barcelona, España GP-Pharm A tiempo completo

GP Pharm
is a pharmaceutical company dedicated to development, manufacture and marketing of injectable products based in Hospitalet de Llobregat. The company is especially focused towards high-tech and niche injectable products based on peptides and depot systems. In concrete, GP Pharm has a wide expertise in microspheres and liposome-based depot injectables. GP Pharm products are manufactured in our state-of-the-art facility in
Sant Quinti de Mediona
, Spain. Our products are being sold in more than 70 countries worldwide.

The company is offering a
Customer Service officer
position in its manufacturing site in
Sant Quintí de Mediona
(Alt Penedès). The Officer will be responsible for supporting the B2B and CDMO units by performing following
tasks
:

  • Purchase Order and forecast Management. Process, record, and track customer forecast and purchase orders ensuring accuracy of pricing, volumes, deadlines, and specifications (using CRM systems).

  • Customer support and Service. Handle phone and email inquiries regarding products, order status, invoicing, OTIF and documentation.

  • Incident Resolution. Manage complaints, returns, and transport incidents, coordinating with the Logistics, Quality, Sales and Finance departments under company SOPs.

  • Sales Support: Collaborate with the B2B and CDMO commercial teams in preparing quotes and maintaining the client portfolio.

Skills:

  • Capable to prioritize multiple demands and effectively perform under tight timelines

  • Highly organized person with capacity to adapt, follow and improve existing processes

  • Ability to quickly assess large amounts of information.

  • Proactive and Hard-working person.

  • Ability to deal with people from various geographies, cultures, roles, and levels

  • Strong teamwork and collaboration skills to interact with different internal departments

Experience / Education Qualifications:

  • Bachelor or Technical Education (equivalent to CFGS). Preferably in Administration, Management, Trade or similar.

  • Languages. Excellent and proven English level is a must. Excellent knowledge of Catalan and Spanish; knowledge of other languages is a plus.

  • Experience with CRM systems (SAP or similar)

  • High knowledge in management of Office tools (Excel, Word, Powerpoint, etc.)

  • Customer Service experience preferred

  • Previous working experience in the pharma industry in a similar role is a plus

  • Driving license

We Offer:

  • Joining a growing company with an international projection.

  • Dynamic and collaborative environment.

  • Competitive salary conditions based on experience.

  • Flexible remuneration.

  • Flexible schedule.

If you meet the requirements and are excited by the prospect of contributing to the pharma sector with your rigor and professionalism, we want to hear from you

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