E-commerce & Customer Service Specialist

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, a world leader in access solutions. Every day we reimagine how people move with ease in a safer and more open world. If you've ever walked through an automated gate, stayed in a hotel, or gone through passport control, you've probably used one of our products or services. We have operations in more than 70 countries, with more than 52,000 colleagues worldwide.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our customers and exceptional experiences for their end users. And we have the fantastic opportunity available in our Hospitality Division for an E-Business Manager.

Part of Global Solutions, the E-Business Administrator and Customer Service Specialist will contribute to strengthening our After-Sales (AMS) operations in Hospitality. 

Your role in keeping the future in good hands...

As  an E-Business Administrator and Customer Service Specialist for the Hospitality VingCard Global Solutions division at ASSA ABLOY Global Solutions Iberica, you will play a key role in delivering an exceptional customer experience while supporting the digital transformation of our After Market (AMS) operations.

You'll join a dynamic team within the AMS department, supporting e-commerce initiatives, day-to-day operations (such as order processing and switchboard tasks), and digital growth strategies.

Whatever you do...

You will be responsible for:

• Oversees the day-to-day operations of the eStore, ensuring smooth order processing and a high-quality customer experience
• Focus on eStore adoption by converting offline customers to online orders
• Supports offline and digital marketing campaigns aligned with the Business Plan
• Maintain and update online product catalogs, including setting up new products and visuals
• Plan and execute email marketing campaigns in collaboration with local and international teams
• Manage workflow and prioritize your eStore
• Coordinates customer, product, and pricing data in the ERP according to eStore guidelines
• Collaborate with management and IT teams to identify and implement improvements to the eStore
• Perform functionality tests of new eStore features before they're released
• Track and report monthly performance metrics and KPIs for the eStore
• Create corporate presentations and brochures for internal and external use, including support for newly acquired companies
• Support cross-functional teams during holidays and peak times

What we expect from you...

The successful candidate must demonstrate as a minimum requirement:

• Have a teamwork mindset.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Previous experience in sales or administrative support positions; E-commerce expertise is a huge advantage
• Fluent in English, both written and spoken, with the ability to produce reports and participate in meetings with confidence
• Attention to detail with the ability to accomplish tasks and manage multiple priorities
• Ability to communicate at all levels
• Trust and polite treatment over the phone
• Systematic approach to work
• Experience with design tools (e.g., Canva, Adobe) is a plus, but not required

Also, it would be beneficial if you have previous experience working in dynamic AX or SAP in order processing, as well as knowledge of Microsoft CRM 365.

What you can expect from us...

We are passionate about offering incredible opportunities and benefits, so you can continue and move towards a lifelong career with us; Here's what we have to offer you:

• Generous and competitive total rewards package.
• Learning and professional development opportunities, whether it's online learning, management training, or upskilling
• Accessible and supportive management team and a strong platform of values that underpins who we are and how we operate

Application

You can submit your application by clicking on 'Apply Now'. We will not consider requests received via email or other channels. We will review applications on an ongoing basis, so please apply as soon as possible.

About us

Presenting four times in Forbes' Most Innovative Companies globally, we offer innovative, secure and convenient security solutions that bring real added value to our clients. As a group, our goal is to help billions of people experience a more open world every day. We are proud to boast leading positions in most of Europe, North and South America, Asia and Oceania, offering products and services to our customers looking for solutions for their entry and opening needs, such as locks, doors and entrance automation.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.