Client Service Assistant

hace 4 días

Marbella, Málaga, España Oasis Premium Recovery A tiempo completo

Job Title:
Client Service Assistant

Location:
Oasis Premium Recovery Centre, Marbella

Schedule:
Full-Time (Flexible, including weekends as needed)

Overview

The Client Service Assistant provides daily support and concierge coordination for residents, ensuring comfort, discretion, and smooth day-to-day experience throughout their stay. This role involves direct client assistance, local driving and transport, and coordination of activities, appointments, and personal requests.

Key Responsibilities

  • Serve as a primary point of contact for residents regarding daily needs, requests, and logistical arrangements.
  • Provide safe and discreet transportation for residents to appointments, wellness sessions, leisure activities, and airport/port transfers.
  • Assist with scheduling and coordinating services such as fitness, spa, medical appointments, personal shopping, and dining.
  • Maintain a supportive and professional presence, offering guidance and assistance while respecting privacy and boundaries.
  • Coordinate and communicate with internal staff and external service providers to ensure seamless client experience.
  • Maintain accurate daily notes and handover reports for team continuity.
  • Ensure vehicles are clean, maintained, and presentable; manage fuel and basic upkeep.
  • Support client wellbeing and comfort within the residence, including assisting with welcome arrangements, orientations, and routine check-ins.
  • Uphold confidentiality and the high-standard guest service environment of a premium recovery residence.

Requirements

  • Previous experience in hospitality, concierge services, private client services, wellness centers, or luxury residential environments.
  • Excellent interpersonal communication and service-oriented mindset.
  • Fluent in English;
    Spanish is an advantage.
  • Valid driver's license and strong driving skills; professional driving or chauffeuring experience preferred.
  • Discreet, attentive, calm under pressure, and able to anticipate needs.
  • Basic organizational and reporting skills (email, scheduling tools).

Preferred Qualities

  • Knowledge of the Marbella/Sotogrande/Estepona region (restaurants, wellness providers, logistics).
  • Background or familiarity with wellness, mental health support environments, or lifestyle concierge service.

First aid certification (or willingness to obtain).

Compensation & Benefits

Competitive salary based on experience, paid holidays, structured support and training, and opportunities for career development.

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