Customer Excellence

hace 17 horas

Barcelona, Barcelona, España ESTEVE A tiempo completo

Job description:

1. FUNCTIONAL CONTENT

Main Role

The main purpose of the CEX & Business Intelligence Manager role is to contribute on ESTEVE's local commercial transformation, driving operational excellence and data-driven decision-making. This position plays a key role in ensuring consistent, effective, and high-performing commercial operations, identify opportunities and optimize processes while fostering a culture of continuous improvement and innovation in close collaboration with cross- function team (Marketing, Medical, Sales, IT, Finance, People & Org…).

Roles

Commercial Strategy, Performance and continuous improvement

  • Analyze commercial, market, and effectiveness data to generate actionable insights and identify areas for improvement.
  • Collaborate in the definition and monitoring of KPIs with sales, marketing, and medical teams.
  • Develop dashboards and reports that support strategic decision-making.
  • Participate in the definition of the call plan, objectives, incentives, and special plans, and in the implementation of commercial strategies.
  • Identify market trends and their impact, as well as competitive intelligence.
  • Participate in the development of product forecasts.
  • Participate in commercial efficiency projects (territory redistribution, segmentation, etc.).

Strategic initiatives

  • Participate in cross-functional initiatives, including digital transformation and omnichannel
  • Participate in the evaluation of business opportunities
  • Navigate complex regulatory and market environments, ensuring compliance and responsiveness to policy changes and competitive shifts.
  • Analyze market data and trends to identify opportunities and risks, leveraging analytical tools for evidence-based decision-making
  • Coordinate multichannel campaigns and digital projects, driving innovation across channels and enhancing customer experience.

2. ORGANIZATION CHART & JOB RELATIONSHIPS

  • Line Manager: Head of CEX

3. JOB PROFILE

Required Studies

  • Bachelor's degree in business administration, engineering, life sciences, or a related field.
  • Master valuable

Other specialized knowledge

  • Strong analytical and strategic thinking skills.
  • Excellent communication and presentation skills.
  • Ability to work independently and as part of a team.
  • Strong leadership and project management skills.
  • Strong interpersonal and collaboration skills.

Languages

  • Fluent in Spanish
  • English Advanced
  • Other languages willl be a plus

Professional Experience

  • Minimum of 5 years' experience in Commercial Excellence, Sales Force Effectiveness, Business Intelligence, Consulting or other related functions within the healthcare industry.
  • Proven track record of success in performance measurement and Commercial projects optimization.

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