Partner Account Manager Italian Market

Hello

At Factorial, we're looking for a passionate
Junior Partner Account Manager
to join our fast-growing team and help us take the company to the next level

In this role, you'll focus on supporting our Italian Partnership Program, with a primary emphasis on resolving administrative tasks like fixing billing issues, managing invoices, and structuring collaboration with partners while ensuring smooth communication with clients.

The Role

As part of the Strategy team, you will be responsible for
onboarding new partners
, ensuring that the partners and their clients
use the platform to its fullest
, and gathering
customers' feedback
. One of your greatest challenges will be to
make sure
our product can be
fully adapted to the client's needs
. This requires you to perfectly
adapt to the client
, understand their processes and problems, and detect possible
improvements
and opportunities in the
product
.

What will you be doing:

• Build
  strong client relationships
  and understand their requirements through regular video calls in order to create engagement and provide them with product updates.

• Provide
  after-sales support
  to
  retain
  customers.

• Ensure prompt and accurate answers to clients' queries.

• Onboard our new Italian partners
  by assisting them via video call and e-mail until they are fully trained.

• Help the partners to implement Factorial to their clients.

• Bring a
  consultative approach
  to ensure a fully customized experience setting up their accounts.

• Understand our
  client's problems and needs
  and gather their
  feedback
  .

• Share
  improvement points
  that can help us create the best
  customer journey
  and
  unlock the market.

Your Profile

• Proactivity
  : you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial

• Fast Learner
  : you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates

• Problem-solving
  mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients

• Good
  sense of analysis
  : while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution

• Speak native-level of
  Italian

• Fluent
  English

• Previous experience
  as an
  Onboarding Specialist/Implementation
  owner or
  Payroll
  is highly valuable.

• Knowledge of Human Resources is a plus

About us

At Factorial, we're building the leading business management software for companies of all sizes.
Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.

With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe's fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we'd love to meet you.

Our Values

• We own it
  : We take responsibility for every project. We make decisions, not excuses.

• We learn and teach
  : We're dedicated to learning something new every day and, above all, share it.

• We partner
  : Every decision is a team decision. We trust each other.

• We grow fast
  : We act fast. We think that the worst mistake is not learning from them.

Benefits

• High growth, multicultural and friendly environment

• Save expenses with Cobee and get your salary in advance with Payflow

• Healthy life with Gympass and Alan as private health insurance

• Language classes with Yolk Academy

• Syra discounts, Nora & Apeteat lunch

• Breakfast in the office, organic fruit and free caffeine and theine

• Flexible schedules , pet Friendly and no dress code