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People Experience Specialist

hace 3 semanas

Madrid, Madrid, España Boundless Life A tiempo completo

About Boundless Life

Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth. We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals. Our mission is to create immersive "live abroad" experiences that balance professional commitments with enriching personal development.

Since our founding in 2021, we've rapidly expanded to seven locations across Europe, Asia, and soon Latin America, bringing together over 140 team members from diverse backgrounds. Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives.

At Boundless Life, we believe in the power of community and the importance of a holistic approach to education. Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future.

Join us in pioneering a new way of living that harmoniously blends work, learning, and adventure, enabling families to thrive in a connected and dynamic world.

The Role

Your mission as People Experience Specialist is to support a positive, consistent, and high-quality employee experience across Boundless Life. You will be the first point of contact for day-to-day people topics, partnering closely with managers to support engagement, performance, and key employee moments across the lifecycle.

You will play a hands-on role in supporting managers with people processes, coordinating performance and engagement initiatives, and ensuring employees feel supported from onboarding through growth conversations, transitions, and exits. You'll also work closely with People Leadership, Finance, Legal, and Operations to coordinate relocations, visas, and new country setups.

This role sits at the intersection of employee experience, performance support, and practical execution, helping shift the People function from reactive support to a proactive, people-centered approach. It plays a key role in identifying people-related risks early, surfacing insights, and taking action to address systemic issues at the root.

What you'll do 

During your day to day, you will cover the following areas:

Employee Experience & Manager Support

  • Act as the first point of contact for day-to-day people questions from employees and managers
  • Support the employee experience across key moments: onboarding, probation, growth conversations, role transitions, and exits
  • Support managers with day-to-day people topics and guidance on people-related situations, escalating complex or sensitive cases when needed
  • Help managers prepare for and follow up on people conversations, ensuring clarity, consistency, and alignment with People practices

Performance & Development Processes

  • Support the rollout and coordination of performance management processes, including:
    • Probation check-ins
    • Feedback cycles
    • Performance support plans
  • Track key milestones and ensure managers and employees complete required steps on time
  • Support documentation and follow-up actions related to performance processes

Engagement & Listening

  • Coordinate engagement initiatives and employee listening activities, such as:
    • Engagement surveys
    • Conduct 1:1s with employees and follow-ups
    • Pulse checks
  • Track insights, themes, and follow-up actions, and flag potential risks or trends to People leadership
  • Support retention and engagement analysis by gathering qualitative and quantitative insights

Relocation, Visas & Global Coordination

  • Coordinate relocations, visa processes, and new country setups in partnership with Finance, Legal, and Operations
  • Act as a coordination point between employees, managers, and external providers to ensure smooth processes and clear communication

Data, Insights & Continuous Improvement

  • Maintain accurate People-related data linked to employee experience, performance, and engagement
  • Support reporting on people insights (e.g. engagement themes, retention risks, probation outcomes)
  • Identify opportunities to improve people processes, tools, and ways of working
  • Contribute to building clearer documentation, guidance, and resources for managers and employees

Your success will be measured by:

  • Quality and consistency of the employee experience across key moments
  • Manager satisfaction and confidence in handling day-to-day people topics
  • Timely and effective execution of performance and engagement processes
  • Clear tracking of people insights, risks, and follow-up actions
  • Strong collaboration with People, Finance, Legal, and Operations teams

Your manager

You will work directly with Gemma, Global People Partner & Operations Manager. Over the past 10+ years, she has worked in fast-paced, ever-changing environments, aligning People & Culture strategies with business goals to drive real impact.

About you

You will leverage your experience as a People Experience Specialist, HR Generalist, or People Partner supporting distributed teams across multiple countries, with a strong focus on employee experience and day-to-day people support.

  • You've worked in a startup environment and are comfortable managing ambiguity and fast-paced change.
  • You're independent, proactive, and resourceful, and you know when to ask for help or escalate.
  • You thrive in remote and distributed work environments and can execute without micromanagement.
  • You're a people person, approachable and trusted, and comfortable being the first point of contact for employees and managers.
  • You have hands-on experience supporting onboarding, probation, transitions, and exits, ensuring employees feel supported at every stage.
  • You've supported or coordinated performance and feedback processes (probation check-ins, feedback cycles, performance support plans).
  • You're comfortable supporting managers with day-to-day people topics and difficult conversations, with good judgment and discretion.
  • You've coordinated engagement and listening initiatives (surveys, stay interviews, pulse checks) and helped track follow-up actions.
  • You're able to gather insights, spot patterns, and flag engagement or retention risks to People leadership.
  • You've worked in organizations with 80–250 people, with distributed teams across multiple countries.
  • You speak and write English at a native or advanced level and are comfortable working with international teams.
  • You collaborate well with Finance, Legal, Operations, and the wider People team, especially on topics like relocations and visas.
  • You're organized, responsive, and able to manage multiple topics at once without losing the human touch.
  • You care deeply about the employee experience and respond to people's needs with empathy, clarity, and a service-oriented mindset.

What's in it for you

  • Fully remote – work from anywhere, on your own schedule
  • Global scope – support teams across Europe, LATAM, and Asia
  • Building from Scratch - Play a key role in designing how things work as we build our systems from the ground up
  • Mission-driven impact – enable transformative education and experiences for global families
  • High-growth environment – join a fast-scaling company redefining how families live and learn
  • Travel perks – discounts on Boundless cohorts at our global locations

    Take a look at our policies and benefits here

What's Next?

  • A short video interview (15 mins)
  • Intro call with our Recruitment team (30 min)
  • Deep-dive conversation with the Hiring Manager (45 min)
  • Business case + panel interview with the team (60 min)
  • Key stakeholder Interview (30 min)
  • Final conversation with our Head of People & Culture (45 min)

The process might change slightly as we go along, we will keep you posted at all times. 


Learn More

Want to know more about Boundless Life? Check out our story