Knowledge and Learning Manager

We provide a market-leading, global payroll experience that enables the full power of our HCM integration capabilities for our Global Payroll clients whose payroll is delivered via our products. Within the Global Integration Center (GIC), we provide a seamless end-to-end HCM integration implementation & service experience driving consistency, efficiency, and scalability. Our teams share an evolving common methodology, drive requirements for enhanced integration tools & offerings, collaborate with Global Product & Technology (GPT) to pilot new products, and bring together subject matter expertise in Workday, Oracle, SuccessFactors, ADP's WorkForce Now, Project Management, and Client Service. 
 
ADP's Global Integration Center (GIC) delivers connectivity solutions to large, multinational clients and provides design, implementation and comprehensive client service for HCM-to-payroll integration solutions. 
 
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. 

YOUR ROLE 
 
Why we need you: As the Knowledge & Learning Manager for the GIC (Global Integration Center) you will be the force behind our team's continuous learning and upskilling. You will help drive team and client success by enabling our teams to build and refine their knowledge of payroll processes and products, HR systems, integration functionality and service excellence. Your work will drive concrete business goals like team productivity, upskilling, quality, client satisfaction, employee engagement and retention. We look to you help us increase performance and professionalism, reinforce knowledge and best practices and improve the overall client experience. 
 
What you will work on:  you will be responsible for leading and coordinating the learning and knowledge efforts within the organization in order to meet client demands and stay up to date on our tech developments and landscape. This ranges from onboarding of new hires, creation of role specific academies, targeted upskilling, and reinforcement of knowledge of existing processes or development of new content. 
 
You will collaborate with our leaders within the Global Integration Center but also the other business units and our corporate Enterprise Learning team to analyze learning needs and design suitable training content and delivery methods. 
 
In this role, you will report into a Senior Leader (Director of Associate Experience). 

II. Responsibilities: 
 
GENERAL RESPONSIBILITIES 
 
Ensure the successful onboarding and nesting of new hires: design & develop generic and role-based learning curricula based on guidance by senior leaders and hiring managers. Work closely with other SMEs, champions and our Enterprise Learning team. 
 
Determine and address ongoing learning needs proactively by working with different stakeholders such as associates, team managers, or HR business partners 
 
Define an effective and scalable approach to capture knowledge, document and keep it updated and cascade it into the organization, across regions and roles 
 
Help embed the Global Payroll Integrations vision, values, desired behaviors, and representation of who we are across the organization through communication and change management 
 
Work closely with Learning and Knowledge resources from other teams to include key elements in our "talk tracks" with the client/partners and other business units. 

TRAINING RESPONSIBILITIES 
 
Create and maintain role specific learning academies to support efficient onboarding to the different teams.  
 
Collaborate with Enterprise Learning to leverage existing, generate or co-create learning material and standardized learning sessions 
 
Train internal trainers (subject matter experts) in the creation and delivery of training sessions to ensure they are relevant, interactive and attaining the learning goals.  
 
Ensure GIC relevant training content is up-to-date and accessible for all associates. 
 
Promote available trainings and monitor completion of mandatory trainings 
 
Gather feedback/data on training effectiveness and areas for improvement 
 
Define practices and strategies to ensure knowledge is multiplied and spread within the organization effectively 

III. Qualifications: 
 
Experience/Skills: 
 
High fluency in English (oral and written) to enable smooth delivery to audiences around the world; additional languages are a plus but not mandatory 
 
Passion for your clients, internal and external, putting people at the center of your work and designing with the client in mind  
 
Experience with instructional design: developing (from scratch), delivering, and deploying learning content and delivery in different settings, following standard Adult Learning Theories (e.g. ADDIE, Bloom's Taxonomy, NLI AGES model, …) 
 
Exceptional communication and facilitation skills in virtual or face-to-face settings. You enjoy working with different cultures, personalities and quickly build relationships with your stakeholders and colleagues. You ask good questions and give constructive feedback.  
 
Strong Project Management Skills and experience of managing scope, timeframes, stakeholders, resources to achieve objectives 
 
Analytical skills to dissect complex issues into manageable pieces and ability to interpret data – and people – to understand the underlying concepts, potential conflicts and root causes of issues 
 
Expert in MS Office Tools (Word, PowerPoint, Visio, etc.); experience in creation and editing of video using tools like Camtasia is a plus 
 
Minimum 4 years of relevant experience with developing & delivering trainings or workshops in a business environment. Knowledge of Payroll / HR / HR systems is a plus.  
 
IV. Key Interaction with other parties: 
 
GIC all roles and teams 
 
GIC Leadership 
 
Knowledge, Learning and Methodology Mgt peers in other business units 
 
Enterprise Learning 
 
GlobalView, Celergo and other teams  

Supervisor: GIC Senior Leader (Director of GIC Associate Engagement) 
 
Job location: ADP strategic locations 
 
Job Family: Learning 
 
Job SubFamily: Learning Business Partner 
 
GJA: 8 
 
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