Operations Learning

Our mission
? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe's leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.

Our journey:
Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking

Our values:
Customer focus |
Prioritize customers in everything you do

Ownership |
Own your part, get things done

Teamwork |
Make (team)work easy

Mastery |
Continuously raise the bar

Integrity |
Always do what's right, and respect people

Our beliefs:
At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

Join us as a Learning & Training Specialist to revolutionize how we train and develop our operational teams at Qonto.

You'll be at the forefront of implementing our new Learning Management System (LMS), creating a seamless learning experience for our teams across Europe.

Working alongside our Training & Learning experts, you'll help shape the future of learning at Qonto and directly impact our customer satisfaction through enhanced team capabilities.

As a Operation Learning & Training Specialist at Qonto, you will:

• Roll out and optimization of our Learning Management System (Sana);
• Design and develop comprehensive training and certification programs for both initial onboarding and continuous learning paths;
• Monitor and analyze learning metrics to drive continuous improvement (participation rates, certification completion, learner satisfaction);
• Partner with operational teams to identify training needs and develop targeted learning solutions.

What you can expect:

• Project Impact: You'll be instrumental in launching our new LMS platform, creating a foundation for scalable learning across Qonto
• Stakeholder Collaboration: Regular interaction with Back Office, AML, and L&D teams to ensure training programs meet business needs

About Your Future Manager
You'll work with Anne-Charlotte, our Ops Excellence Lead, who brings extensive expertise in customer success, operations excellence, and project management. Her experience in both operations and management will provide you with the support needed to succeed while encouraging autonomy and innovation in your role.

About You

• Experience: You have proven experience of at least 2 years in learning and development, preferably with hands-on experience implementing or managing LMS platforms
• Project Management: You can drive complex projects from conception to completion, with strong organizational and planning skills
• Data-Driven: You're comfortable working with learning analytics and using data to improve training effectiveness
• Communication: You excel at creating engaging learning content and can effectively communicate with stakeholders at all levels
• Technical Aptitude: You have experience with learning technologies and can quickly adapt to new tools and platforms
• Languages: English required, French, Spanish, German, Italian is a plus

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick Who knows? You may have the missing piece of the puzzle we've been searching for all along.
Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.

• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
• Competitive salary package;
• Meal vouchers;
• Public transportation reimbursement (part or global);
• A great health insurance (depending on the country);
• Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
• A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent) and childcare benefits with selected partners;
• Monthly team events.

Our hiring process:

• Interviews with your Talent Acquisition Manager and future managers
• A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like

Find more information about our interview process on our careers website.

On average, our process lasts
20 working days
and offers usually follow within
48 hours

To learn more about us:

Qonto's Blog | Les Échos I L'Usine Digitale | Courrier Cadres

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