KYC Operations Team Lead

Job Description

As our KYC Team Lead in Barcelona, you will play a pivotal role in building and scaling our compliance operations. You'll lead a team of 4 internal specialists (currently 2 internal and 3 temporary external employees) ensuring seamless KYC onboarding and support while maintaining the highest standards of regulatory compliance. This is an exciting opportunity to shape processes, develop talent, and contribute to the growth of a fast-scaling fintech.

This role is an opportunity to shape the KYC team, this means finding the right people, adapting tools and updating processes

Key Responsibilities

• Team Management: Lead, coach, and develop a team of 4 KYC specialists, fostering a culture of excellence, accountability, and continuous improvement
• Operational Excellence: Ensure all KYC onboarding and support requests are processed efficiently and in accordance with established SLAs
• Reporting & Analytics: Monitor team performance metrics and provide regular activity reports to senior management, highlighting trends, risks, and opportunities
• Escalation Management: Handle complex cases and escalations, making sound judgments on risk assessment and compliance matters
• Process Optimization: Continuously review, update, and improve KYC processes and procedures to enhance efficiency and ensure regulatory compliance
• Cross-functional Collaboration: Work closely with Compliance, Revenue, and Product teams to ensure alignment and exceptional customer experience
• Quality Assurance: Maintain rigorous quality standards across all KYC operations and ensure team adherence to regulatory requirements
• Resource Planning: Manage team capacity and workload distribution to meet business demands

What will help you succeed

Essential experience

• Master's degree in Law, Business, or Engineering
• 5-8 years of experience in KYC/AML analysis within financial services or fintech
• Fluent in written and spoken English - it is our business language
• Native level or fluent French is preferred to operate with French laws
• Previous people management or team leadership experience
• Deep understanding of KYC/AML regulations and compliance frameworks

Interpersonal skills

• Strong analytical and problem-solving skills with attention to detail
• Excellent organizational skills with the ability to manage multiple priorities
• Customer-centric mindset with strong communication and stakeholder management abilities
• Proven ability to work in a fast-paced, evolving environment
• Experience with process improvement and change management
• Proactive, autonomous, and results-oriented approach
  
  As we are an international team, please submit your application and CV in English.
  
  About Spendesk:
  Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Gousto, SumUp, and Bloom & Wild. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.
  For more information:
  
  About our people & culture:
  We believe that people do their best work when they're given the freedom to thrive and grow. That's why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.
  
  About our benefits:
  Our culture is built on trust, empowerment, and growth — with benefits to match
  • Access to for emotional and mental health wellbeing
  • Latest Apple equipment
  • 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)
  • A positive team to work with daily (great snacks at the office help)
  Diversity & Inclusion:
  At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.