Application Responsible/IT Service

hace 3 días

Madrid, Madrid, España Julius Baer A tiempo completo

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.

YOUR CHALLENGE
- Ensure sustainable, stable, and maintainable application's
- Service Operations: manage the day-to-day operations of the IT service, ensuring it is delivered to agreed-upon SLAs and OLAs
- Incident Management: Manage and resolve incidents related to the IT service, minimizing downtime and impact on business operations
- Problem Management: Identify and address root causes of incidents, implementing corrective actions to prevent future occurrences
- Continuous Improvements: Monitor and analyse the IT service, identifying areas for improvement and implementing changes to increase efficiency, effectiveness, and quality
- Communication: Serve as the primary point of contact for stakeholders, providing regular updates, reports, and feedback on the IT service
- Compliance and Governance: Ensure the IT service complies with relevant laws, regulations, and organizational policies
- Test-/Release management and Deployments of Fixes and Enhancements/Upgrades

YOUR PROFILE
- IT Service Management: Understanding of IT service management principles, processes, and best practices (e.g., ITIL)
- Technology Knowledge: Familiarity with IT systems, infrastructure, and applications, including hardware, software, and networking
- Data Analysis: Ability to collect, analyze, and interpret data to inform decision-making and optimize IT services
- Problem-Solving: Skilled in troubleshooting and resolving complex technical issues
- Communication: Effective communication and interpersonal skills to engage with stakeholders, including business leaders, technical teams, and customers
- Stakeholder Management: Ability to identify, analyse, and respond to stakeholder needs and expectations
- Governance and Compliance: Knowledge of regulatory requirements, industry standards, and organizational policies
Education and skills requirements- Strong understanding of IT service management principles, processes, and best practices (e.g., ITIL)
- Min. 5 years experience as IT Service Owner/Application Responsible
- Min. 5 years IT know how especially for FIS Systems like Bloomberg,LSEG/Reuters, Marketmap, BAHA,SIX, Contributing etc.
- Analytical & Coordination skills
- Independent working style, self-responsible
- Open to learn and acquire new skills

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site. Is this not quite what you are looking for? Set up a job alert by creating a candidate account here.

  • Application Responsible/IT Service Owner FIS

    hace 6 días

    Madrid, Madrid, España Julius Baer A tiempo completo

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.YOUR CHALLENGEEnsure sustainable, stable, and maintainable application'sService Operations: manage the day-to-day operations of...

  • Regional IT Application Manager

    hace 3 días

    Madrid, Madrid, España gategroup A tiempo completo

    We're looking for motivated, engaged people to help make everyone's journeys better in Spain.TheRegional IT Application Managerposition is responsible for managing and optimizing regional business applications to ensure they effectively support operational and strategic objectives. The role acts as the key interface between regional business functions, IT...

  • IT Application Engineer

    hace 3 días

    Madrid, Madrid, España Sanoma Learning A tiempo completo

    About The RoleAs an IT Application Engineer in the SAP BI, you will have the opportunity to manage, develop, and support the IT services provided for Sanoma Learning SAP BI function. You will collaborate closely with the Business Analyst and Process Managers, your colleagues in Sanoma IT, and our support vendors. Your responsibilities will include analysing...

  • IT Service Delivery Manager

    hace 3 días

    Madrid, Madrid, España Sulzer A tiempo completo

    GF_IT-E484IT Service Delivery Manager - Full Time - Madrid, SpainSulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.Sulzer is transforming its IT operating model to better meet business needs and achieve...

  • IT Service Desk Incident Coordinator

    hace 3 días

    Madrid, Madrid, España BNP Paribas A tiempo completo

    GROUP BNP PARIBASBNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.SPAIN IT PRODUCTIONSpain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for...

  • IT Service Desk Incident Coordinator

    hace 1 día

    Madrid, Madrid, España BNP Paribas CIB A tiempo completo

    GROUP BNP PARIBASBNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.Spain IT ProductionSpain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for...

  • Careers: IT Service Delivery Manager

    hace 3 días

    Madrid, Madrid, España Sulzer A tiempo completo

    GF_IT-E484IT Service Delivery Manager - Full Time - Madrid, SpainSulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. Sulzer is transforming its IT operating model to better meet business needs and...

  • IT Field Service Engineer

    hace 2 semanas

    Madrid, Madrid, España AGFA A tiempo completo

    AGFA Healthcare is currently looking for an IT Field Service Engineer PACS / RIS, based in Madrid, who will be in charge of dedicated on-site support for Clients/Contracts that require continuous support. As the first point-of-contact of Agfa on-site, the role must deliver consistent, professional and quality service. The IT Field Service Engineer is...

  • Service Delivery Manager

    hace 1 semana

    Madrid, Madrid, España EOS IT Solutions A tiempo completo

    OUR COMPANY:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...

  • IT Field Service Engineer

    hace 2 semanas

    Madrid, Madrid, España AGFA HealthCare A tiempo completo

    AGFA Healthcare is currently looking for anIT Field Service Engineer PACS / RIS, based in Madrid,who will be in charge of dedicated on-site support for Clients/Contracts that require continuous support. As the first point-of-contact of Agfa on-site, the role must deliver consistent, professional and quality service. The IT Field Service Engineer is...