Regional IT Service Delivery Manager
hace 3 días
Location:
Zurich, Zurich, SwitzerlandJob ID:
R0111929Date Posted:
Company Name:
HITACHI ENERGY HOLDINGS LTDProfession (Job Category):
IT, Telecom & InternetJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity
We're looking for a Regional Service Delivery Manager to lead IT service delivery within our Europe region, serving as the critical bridge between central IT services and our Service Business Unit across multiple Service sites. In this role, you'll directly engage with Hub Managers, LSU Managers, business application owners, and IT stakeholders to ensure consistent, reliable IT infrastructure and applications are delivered to every location. You'll tackle the complexity of supporting distinct operational needs across diverse sites while maintaining alignment with global standards—balancing local business requirements against enterprise IT strategy, managing escalations, and translating business demands into effective technology solutions.
How you'll make an impact
Act as the key interface and single point of contact between central IT services and our Service Business Unit across multiple Service sites within the region
Consult directly with Hub Managers, LSU Managers, and business application owners on IT-related topics to understand operational needs and deliver tailored solutions
Ensure end-to-end IT service delivery across all Service sites, including operational management and coordination with global IT support and third-party suppliers
Aggregate and prioritize demands from diverse business stakeholders, translating requirements into actionable IT service improvements and new capabilities
Lead escalation management and coordinate resolution of issues across sites, maintaining service continuity while addressing local and regional priorities
Oversee the implementation of global IT standards and processes in local environments, ensuring consistent policy compliance across all locations
Develop and maintain comprehensive understanding of each site's operational requirements, systems architecture, and stakeholder landscape to inform regional strategy
Serve as the SPOC for global IT projects and changes, ensuring smooth coordination between business units and central IT while minimizing operational disruption
Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
Your background
Bachelor's degree in information technology, business, engineering, or a related field
10+ years of professional experience in IT operations, service delivery, infrastructure management, or related IT leadership roles
5+ years of experience managing complex, multi-site or global projects with cross-functional teams and diverse stakeholders
Demonstrated ability to manage stakeholder relationships across multiple organizational levels and business functions
Experience with manufacturing operations methods, process, and change management is an advantage.
Strong proficiency with IT service management platforms (ServiceNow), Microsoft enterprise tools (Azure, DevOps, Office 365), and process improvement methodologies
Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.
-
Regional IT Service Delivery Manager
hace 1 día
Madrid, Madrid, España Hitachi A tiempo completoDescriptionThe opportunityWe're looking for a Regional Service Delivery Manager to lead IT service delivery within our Europe region, serving as the critical bridge between central IT services and our Service Business Unit across multiple Service sites. In this role, you'll directly engage with Hub Managers, LSU Managers, business application owners, and IT...
-
IT Service Delivery Technician
hace 2 semanas
Madrid, Madrid, España Xylem A tiempo completoXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate...
-
IT Service Delivery Technician
hace 2 semanas
Madrid, Madrid, España Xylem A tiempo completoXylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate...
-
Service Delivery Manager
hace 5 días
Madrid, Madrid, España EOS IT Solutions A tiempo completoOUR COMPANY:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
-
IT Service Delivery Manager
hace 5 días
Madrid, Madrid, España TRAVELODGE HOTELES ESPAÑA A tiempo completoTravelodge Hoteles España pertenece a la cadena británica de hoteles, Travelodge Hotels Limited, con cerca de 600 establecimientos entre Reino Unido, Irlanda, y España, formando estas dos últimas la parte internacionalizada de la empresa. El portfolio actual de Travelodge en España incluye doce hoteles activos: cuatro en Madrid, cuatro en Barcelona, uno...
-
IT Service Delivery
hace 3 días
Madrid, Madrid, España SGS A tiempo completoCompany Description SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals with over 145 years of service excellence. Job Description We are seeking an experienced IT professional with a...
-
IT Service Delivery
hace 2 días
Madrid, Madrid, España SGS A tiempo completoSGS is the world's leading Testing, Inspection and Certification company. We operate a network of over2,500 laboratories and business facilitiesacross 115 countries, supported by a team of99,500 dedicated professionalswith over 145 years of service excellence.Job DescriptionWe are seeking an experienced IT professional with astrong background in service...
-
Service Delivery Manager
hace 2 semanas
Madrid, Madrid, España Neotalent Conclusion A tiempo completoQuiénes somos?Neotalent Conclusion es una de las mayores especialistas del mercado ibérico en captación y gestión de talento informático y de ingeniería. Como parte del grupo neerlandés Conclusion, que se compone por un ecosistema de 25 empresas y 3.600 empleados, nos centramos en aumentar la capacidad tecnológica de nuestros clientes y acelerar la...
-
Service Delivery Manager
hace 5 días
Madrid, Madrid, España Nationale-Nederlanden A tiempo completoNN Digital Hubis a subsidiary company ofNationale Nederlanden Grouplocated in Madrid, Spain. We deliver IT services and solutions for the different international Business Units from Nationale Nederlanden Group.Our objective is to create, deliver and maintain insurance product management solutions, as service propositions to enable any agent (linked or...
-
Service Delivery Manager
hace 5 días
Madrid, Madrid, España NN GROUP A tiempo completoNN Digital Hub is a subsidiary company of Nationale Nederlanden Group located in Madrid, Spain. We deliver IT services and solutions for the different international Business Units from Nationale Nederlanden Group.Our objective is to create, deliver and maintain insurance product management solutions, as service propositions to enable any agent (linked or...
