Client Support

hace 2 semanas

Barcelona, Barcelona, España TOP DOCTORS A tiempo completo

At Top Doctors Group we continue to grow

Would you like to join the company that has revolutionised the private medical sector, as well as medical technology, and which in the coming years will consolidate its position as the leading eHealth company in the world? Top Doctors Group is the leading company in identifying the best doctors and clinics in the world and is already present in 8 countries.

We are looking for a highly motivated person to actively follow up our doctors and provide them with exceptional support. This person will be in charge of efficiently resolving queries and problems that may arise, maintaining fluid communication with the medical team. In addition, he/she will be responsible for providing training and installation of tools and services to the doctors.

This is an excellent opportunity to be part of an important medical project, in one of the most competitive sectors, with national and international impact in a fast growing, competent, young and dynamic company.

Responsibilities:

  • Follow supervisor's directions to ensure physician profiles are complete according to client preferences, while maintaining our style and format.
  • Make welcome calls to explain the identity of the company, its operations and the services offered.
  • Explain to doctors and secretaries the tools and technical or functional aspects of the service.
  • Configure and install necessary tools.
  • Configure the services offered to the doctor according to the contract and roadmap: DDI, GMB, WebDoc, pre-installation of tools, connection of diaries, etc.
  • Perform profile changes and updates that do not involve content (following current standards).
  • Execute and follow up on tasks assigned by the supervisor, related to tools, training and customer service.
  • Maintain 100% availability during working hours to handle customer queries and calls.
  • Provide support in solving simple queries on the platform.

    Inform doctors about their results and help them to improve by using the tools and services available.
  • Collaborate in the creation of high quality video content by interviewing doctors on topics relevant to patients.
  • Keep doctors informed about new products/services.

Minimum requirements:

  • Knowledge acquired in the performance of similar duties.
  • Communication and customer service skills.
  • Ability to follow specific instructions and perform tasks independently under defined processes.
  • Native English speaker.
  • Willingness to adapt to new procedures and tools.
  • Basic computer skills.
  • Have good verbal and written communication skills, be able to listen actively to doctors, explain and respond in a clear and concise manner.
  • It is important to follow the timelines indicated by the Customer Manager or Area Manager on the tasks and meet the established deadlines.

What do we offer?:

  • Crecimiento and stability.
  • Hybrid working mode, Monday to Thursday 9h to 18:30h and Friday 9h to 15h.
  • Leaders who prioritise day-to-day support.
  • You will be free on your birthday.
  • Social benefits and flexible remuneration to suit you.
  • Digital canteen in our offices.
  • Health discounts.
  • Young and international working environment.
  • We know how to have fun, and we guarantee you a lot of fun.

At TOP DOCTORS GROUP, we pride ourselves on creating an inclusive work environment where the diversity of all people is valued and respected. We believe that by recognising and catering to individual differences, all employees can fully develop their talents and contribute to the success of our company. We are committed to adapting to your personal needs, so we encourage you to contact us to discuss your individual needs.

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