Client Operations Support B2B UK

hace 2 semanas

Barcelona, Barcelona, España Top Doctors A tiempo completo

Top Doctors Group keeps growing

Do you want to join the company that has revolutionised private medicine and medical technology? At Top Doctors Group, we work to digitalise healthcare and strengthen our position as the global leader in eHealth. We are an international company present in 11 countries and recognised for identifying the best doctors and clinics worldwide, while also offering advanced digital solutions for patients and healthcare professionals. Join an innovative project with real impact.

At iWantGreatCare, part of the Top Doctors Group, we're looking for a Client Operations Support. This role sits at the intersection of operations, data quality, and customer experience, with a strong focus on supporting the operational delivery of NHS Trust–related projects, ensuring accuracy, regulatory compliance, and timely execution, so healthcare organisations can extract maximum value from the iWGC platform.

Responsibilities:

  • Support the onboarding and setup of clients on the iWGC platform (organisations, journeys, users, alerts, tags, etc.).

  • Maintain and update client data, including review migration, redactions, and configuration changes.

  • Own and maintain client performance reporting, including KPIs, feature tracking, and operational dashboards.

  • Coordinate client SMS communications and report related performance metrics.

  • Create and manage client-facing materials (e.g., business cards, posters, QR codes), liaising with clients when needed.

  • Prepare and maintain training documentation to support client adoption.

  • Deliver non-platform reporting and insights as required.

  • Review and validate deliverables such as monthly reports before release.

  • Process client and clinician orders, such as business cards.

  • Conduct data audits to ensure quality across transcription and thematic tagging.

  • Provide operational support in moderation, helpdesk, and form processing.

  • Contribute to the development and continuous improvement of internal operational assets, including Help Centre content, FAQs, and Centres of Excellence (CoEs).

Minimum requirements:

  • Experience supporting operational or data-driven projects.

  • Communication and customer service skills.

  • Ability to follow specific instructions and perform tasks independently under defined processes.

  • Fluent English is required.

  • Willingness to adapt to new procedures and tools.

  • Technical Skills: Proficient in tools such as Outlook, Dynamics, Admin, Zoom, Teams, and Excel. Advanced in the use of computers and software, including knowledge of word processing software, spreadsheets, web browsing, and email.

  • Have good verbal and written communication skills, be able to listen actively to doctors, explain and respond clearly and concisely.

What do we offer?:

  • Stability and growth.

  • Hybrid working method, Monday to Thursday 9h to 18.30h and Friday 9h to 15h.

  • Leaders who prioritise day-to-day support.

  • You will be free on your birthday.

  • Social benefits and flexible remuneration to suit you.

  • Young and international working environment.

  • And... Lots of fun.

At TOP DOCTORS GROUP, we pride ourselves on creating an inclusive work environment where the diversity of all people is valued and respected. We believe that by recognising and catering to individual differences, all employees can fully develop their talents and contribute to the success of our company. We are committed to adapting to your personal needs, so we encourage you to contact us to discuss your individual needs.

  • Client Operations Support B2B UK

    hace 2 semanas

    Barcelona, Barcelona, España Top Doctors A tiempo completo

    Top Doctors Group keeps growingDo you want to join the company that has revolutionised private medicine and medical technology? At Top Doctors Group, we work to digitalise healthcare and strengthen our position as the global leader in eHealth. We are an international company present in 11 countries and recognised for identifying the best doctors and clinics...

  • Customer Support Specialist B2B

    hace 3 días

    Barcelona, Barcelona, España Smartness A tiempo completo

    About The CompanyAt*Smartness*, we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings.We are the fastest-growing B2B SaaS in the industry, trusted by*4,000+ clients across 40+ countries*, with billions of euros in bookings processed. Backed by top international investors and named...

  • Client Operations Manager

    hace 3 días

    Barcelona, Barcelona, España Alea A tiempo completo

    About the roleTheClient Operations Manager(COM) is a cornerstone of Alea's Account Management team, focused on ensuring clients achieve maximum value from our services. By providing exceptional support and proactive solutions, the CSM helps maintain strong client relationships and fosters loyalty. This role supports Senior Account Managers (AMs) by managing...

  • Sales & Client Manager - UK Market

    hace 3 días

    Barcelona, Barcelona, España Top Doctors A tiempo completo

    At Top Doctors Group we continue to growAre you a commercially driven professional passionate about healthcare and digital innovation? At Top Doctors Group, we're seeking a Sales & Client Manager to lead and grow relationships with doctors, clinics, and hospitals in the UK private healthcare sector.In this role, you'll manage a portfolio of healthcare...

  • Sales & Client Manager - UK Market

    hace 6 días

    Barcelona, Barcelona, España Top Doctors A tiempo completo

    AtTop Doctors Groupwe continue to growAre you a commercially driven professional passionate about healthcare and digital innovation? AtTop Doctors Group, we're seeking aSales & Client Managerto lead and grow relationships with doctors, clinics, and hospitals in the UK private healthcare sector.In this role, you'll manage a portfolio of healthcare...

  • Customer Support Coordinator B2B

    hace 2 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    What is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel...

  • Sales Development Representative, UK Market

    hace 6 días

    Barcelona, Barcelona, España Genesy AI A tiempo completo

    About Genesy AIGenesy AI is a Barcelona-based startup on a mission to revolutionize how B2B sales and prospecting teams operate. Our cutting-edge AI-driven lead generation technology empowers sales teams to focus on what truly matters: selling. By automating manual prospecting, we help optimize workflows, ensuring a predictable and scalable sales...

  • Operations Support Specialist

    hace 1 semana

    Barcelona, Barcelona, España Vall d'Hebron Institute of Research (VHIR) - Vall d'Hebron Institut de Recerca A tiempo completo

    The University Hospital Vall d'Hebron is highly specialized in rare diseases. The scientific direction of the European Reference Network ERN-EuroBloodNet, , dedicated to Rare Hematological Diseases (RHD), is led by Dr Mar Mañú Pereira, head of the Rare Anemia Disorders research lab at the Vall d'Hebron Research Institute.In line with the Health data...

  • Operations Support Specialist

    hace 22 horas

    Barcelona, Barcelona, España Vall d'Hebron Research Institute (VHIR) A tiempo completo

    The University Hospital Vall d'Hebron is highly specialized in rare diseases. The scientific direction of the European Reference Network ERN-EuroBloodNet, , dedicated to Rare Hematological Diseases (RHD), is led by Dr Mar Mañú Pereira, head of the Rare Anemia Disorders research lab at the Vall d'Hebron Research Institute.In line with the Health data...

  • Spanish B2B Sales Customer Expert

    hace 2 semanas

    Barcelona, Barcelona, España Lingo-nova A tiempo completo

    Spanish B2B Sales Customer ExpertPosition:Operations Customer Expert I – B2B SalesLocation:Lisbon – On-siteStart Date:12 January(flexible / adjustable)Working ScheduleMonday to Friday40 hours per week08:00 – 17:00Job DescriptionWe are looking for aSpanish-speaking B2B Sales Customer Expertto join an international team in Lisbon.The role focuses...