Client Operations Support B2B UK

hace 2 semanas

Barcelona, Barcelona, España Top Doctors A tiempo completo

Top Doctors Group keeps growing

Do you want to join the company that has revolutionised private medicine and medical technology? At Top Doctors Group, we work to digitalise healthcare and strengthen our position as the global leader in eHealth. We are an international company present in 11 countries and recognised for identifying the best doctors and clinics worldwide, while also offering advanced digital solutions for patients and healthcare professionals. Join an innovative project with real impact.

At iWantGreatCare, part of the Top Doctors Group, we're looking for a Client Operations Support. This role sits at the intersection of operations, data quality, and customer experience, with a strong focus on supporting the operational delivery of NHS Trust–related projects, ensuring accuracy, regulatory compliance, and timely execution, so healthcare organisations can extract maximum value from the iWGC platform.

Responsibilities:

  • Support the onboarding and setup of clients on the iWGC platform (organisations, journeys, users, alerts, tags, etc.).

  • Maintain and update client data, including review migration, redactions, and configuration changes.

  • Own and maintain client performance reporting, including KPIs, feature tracking, and operational dashboards.

  • Coordinate client SMS communications and report related performance metrics.

  • Create and manage client-facing materials (e.g., business cards, posters, QR codes), liaising with clients when needed.

  • Prepare and maintain training documentation to support client adoption.

  • Deliver non-platform reporting and insights as required.

  • Review and validate deliverables such as monthly reports before release.

  • Process client and clinician orders, such as business cards.

  • Conduct data audits to ensure quality across transcription and thematic tagging.

  • Provide operational support in moderation, helpdesk, and form processing.

  • Contribute to the development and continuous improvement of internal operational assets, including Help Centre content, FAQs, and Centres of Excellence (CoEs).

Minimum requirements:

  • Experience supporting operational or data-driven projects.

  • Communication and customer service skills.

  • Ability to follow specific instructions and perform tasks independently under defined processes.

  • Fluent English is required.

  • Willingness to adapt to new procedures and tools.

  • Technical Skills: Proficient in tools such as Outlook, Dynamics, Admin, Zoom, Teams, and Excel. Advanced in the use of computers and software, including knowledge of word processing software, spreadsheets, web browsing, and email.

  • Have good verbal and written communication skills, be able to listen actively to doctors, explain and respond clearly and concisely.

What do we offer?:

  • Stability and growth.

  • Hybrid working method, Monday to Thursday 9h to 18.30h and Friday 9h to 15h.

  • Leaders who prioritise day-to-day support.

  • You will be free on your birthday.

  • Social benefits and flexible remuneration to suit you.

  • Young and international working environment.

  • And... Lots of fun.

At TOP DOCTORS GROUP, we pride ourselves on creating an inclusive work environment where the diversity of all people is valued and respected. We believe that by recognising and catering to individual differences, all employees can fully develop their talents and contribute to the success of our company. We are committed to adapting to your personal needs, so we encourage you to contact us to discuss your individual needs.

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