Empleos actuales relacionados con Customer Success Manager - Palma, Baleares - HBX Group
-
Reservation Manager
hace 1 día
Palma, Baleares, España Jul's Restaurant A tiempo completoJul's RestaurantIslas BalearesHace menos de una hora NuevaInscribirme en esta ofertaComparte:ExperienciaAl menos 2 años de experiencia- ### SalarioRetribución sin especificar- - ### Área - Puesto **Hostelería, Turismo**- Agente de ReservasCategoría o nivelTécnico/a - - ### Vacantes1- ### Inscritos0- - ### Contrato Contrato...
-
Junior Account Manager
hace 2 semanas
Palma, Baleares, España Mts Globe A tiempo completoMTS GlobeMTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in...
-
Sourcing Planning
hace 7 días
Palma, Baleares, España Hotelbeds Group A tiempo completoHBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel...
-
Reservations Agent
hace 2 semanas
Palma, Baleares, España Four Seasons A tiempo completoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Senior Customer Success Manager
hace 2 días
Palma, España INFINNI A tiempo completoAbout Us:Asegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación.INFINNI is building the infrastructure that powers the creator economy. We're a technology company reimagining how creators work by designing powerful, modern tools that make...
-
Senior Customer Success Manager
hace 1 semana
Palma, España INFINNI A tiempo completoAbout Us:INFINNI is building the infrastructure that powers the creator economy. We're a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated....
-
Senior Customer Success Manager
hace 6 horas
Palma, España INFINNI A tiempo completoAbout Us:Asegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación.INFINNI is building the infrastructure that powers the creator economy. We're a technology company reimagining how creators work by designing powerful, modern tools that make...
-
Senior Customer Success Manager
hace 1 día
Palma De Mallorca, España INFINNI A tiempo completoAbout Us:Asegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación.INFINNI is building the infrastructure that powers the creator economy. We're a technology company reimagining how creators work by designing powerful, modern tools that make...
-
Customer Success Internship part Time
hace 4 días
Palma de Mallorca, España triggle A tiempo completoAre you a motivated and dynamic individual looking for an exciting internship opportunity? Join our team as a Customer Success Intern and gain hands-on experience in the fast-growing field of customer success. We are seeking a highly personable and customer-focused intern to support our customer success team in delivering exceptional service and ensuring our...
-
Customer Success Manager International
hace 5 días
Palma de Mallorca, España WirWinzer GmbH A tiempo completoAs Europe’s leading online marketplace for international wines, we connect wine lovers across the continent with our platforms WirWinzer.de, WirWinzer.at, Travino.es, and Travino.it. Since 2010, we have not only offered the largest selection of wines at top prices, but have also been consistently expanding our international strategy in Austria, Italy,...
-
Partner Success Manager
hace 6 días
Palma, España WebBeds A tiempo completoPartner Success Manager 12 December, 2025 - Commercial - Full time - Hybrid What you will do on your journey with WebBeds. The Partner Success Manager Chains plays a major role in complementing the Chains team in the relationship management with key chain partners, through optimisation of rates and availability jointly with the Strategic Account Managers...
-
Partner Success Manager
hace 4 días
Palma, España WebBeds A tiempo completoA global travel marketplace is seeking a Partner Success Manager to enhance relationships with key chain partners and drive commercial objectives. The candidate should possess strong operational experience in the travel Connectivity area and a proactive, positive attitude. Responsibilities include optimizing partnerships, ensuring hotel connectivity, and...
-
Partner Success Manager
hace 6 días
Palma, España WebBeds A tiempo completoA global travel marketplace is seeking a Partner Success Manager to enhance relationships with key chain partners and drive commercial objectives. The candidate should possess strong operational experience in the travel Connectivity area and a proactive, positive attitude. Responsibilities include optimizing partnerships, ensuring hotel connectivity, and...
-
Partner Success Manager
hace 1 semana
Palma, España WebBeds A tiempo completoPartner Success ManagerEnvíe su CV y cualquier información adicional requerida después de haber leído esta descripción, haciendo clic en el botón de solicitud.12 December, 2025CommercialFull timeHybridWhat you will do on your journey with WebBeds.The Partner Success Manager Chains plays a major role in complementing the Chains team in the relationship...
Customer Success Manager
hace 1 hora
HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
The role
Roiback is seeking a Customer Success Manager to lead the transformation of our Service Desk into a proactive, value-driven Customer Success function. This role is pivotal in driving customer satisfaction, retention, and growth across our international client base. You will be responsible for optimizing service delivery, implementing automation and AI-driven processes, and improving key performance indicators such as NPS, churn, LTV, and brand reputation.
Customer Success Strategy & Execution
- Lead the transition from Service Desk to Customer Success, aligning with Roiback's strategic goals.
- Define and execute customer success plans tailored to different segments and regions.
- Own the customer lifecycle: onboarding, adoption, retention, expansion.
Team Leadership & Process Optimization
- Manage and mentor a team of Customer Success and Service Desk professionals.
- Implement best practices in customer support and success, including SLA adherence and proactive engagement.
- Drive continuous improvement through automation, AI tools, and digital workflows.
Client Portfolio Management
- Manage a portfolio of international clients, ensuring high satisfaction and measurable business impact.
- Identify upsell and cross-sell opportunities to increase Average Transaction Value (ATV) and Lifetime Value (LTV).
- Act as a strategic advisor to clients, helping them maximize the value of Roiback's solutions.
Tool & Platform Ownership
- Administer and optimize JIRA for ticketing, workflow automation, and reporting.
- Evaluate and implement tools for customer journey mapping, AI-driven support, and CRM integration.
Skills
- Proven experience managing Customer Success or Service Desk teams.
- Advanced proficiency in JIRA and customer support platforms.
- Strong understanding of AI-driven automation tools (e.g., Zapier, Make, RPA, chatbots).
- Demonstrated success managing international client portfolios.
Languages:
Fluent Spanish and English (C2/native level)
Excellent communication, leadership, and strategic thinking skills
Growth in LTV through upsell and cross-sell initiatives.
Contribution to revenue via proactive account expansion
Qualifications
- Bachelor's degree required;
- Track record of delivering measurable commercial impact
Experience
- 3-5+ years in Customer Service
- Deep understanding of Service Desk processes
- Desirable travel ecosystems including booking engine, website development, metasearch, and hospitality knowledge
- Proven track record structuring and delivering high-value service desk teams
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.
- Have the opportunity to build strong and lasting business relationships and friendships from around the world.
- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
