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Customer Success Internship part Time
hace 3 semanas
Are you a motivated and dynamic individual looking for an exciting internship opportunity? Join our team as a Customer Success Intern and gain hands-on experience in the fast-growing field of customer success. We are seeking a highly personable and customer-focused intern to support our customer success team in delivering exceptional service and ensuring our customers achieve their desired outcomes.
**Responsibilities**:
- Engage with our valued customers and build strong relationships to understand their needs and goals.
- Collaborate with the customer success team to onboard new customers, ensuring a smooth and successful implementation process.
- CRM management (Microsoft Dynamics knowledge is a plus)
- Participate in customer success initiatives such as customer satisfaction surveys, analyzing feedback, and proposing improvement strategies.
- Collaborate with cross-functional teams, such as Sales and Product, to ensure a seamless customer experience and drive customer-centric improvements.
- B2B Operational Support - Stay close to our partners in clearing payment issues, cancellation booking processes and any other relevant operational process that needs our guidance or assistance.
Our Benefits for you:
- Flat hierarchies and an open feedback culture where your active engagement in conversations and discussions is valued.
- Opportunity to be part of a passionate and international team who are driven to build a best-in-class product, develop strong working relationships and learn, lots along the way.
- Dynamics to work from home and our office.
- Free coffee, tea, drinks and fruits in our office.
- individual contract customized to your personal situation.
- Economic Support during the internship period.
- For international students we will support in finding a suitable accommodation.
- Currently pursuing a degree in Business, Marketing, or a related field.
- Excellent communication and interpersonal skills with a strong customer service orientation.
- Fluent ability to speak English.
- Proactive attitude with a genuine passion for helping customers succeed.
- Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.
- Detail-oriented with a commitment to accuracy and quality in all work.
- Proficiency in Microsoft Office Suite and familiarity with customer relationship management (CRM) software is a plus.
- Ability to work independently and collaboratively in a team environment.
- A positive and adaptable mindset, eager to learn and contribute to a dynamic work environment.
- currently enrolled in an official student institution (e.g. university, technical college) so that we can create an agreement between institution and company
