Customer Success Manager International
hace 6 días
As Europe’s leading online marketplace for international wines, we connect wine lovers across the continent with our platforms WirWinzer.de, WirWinzer.at, Travino.es, and Travino.it. Since 2010, we have not only offered the largest selection of wines at top prices, but have also been consistently expanding our international strategy in Austria, Italy, France, and Spain. With offices in Munich, Madrid, Verona, and Palma de Mallorca, we have established a strong presence across Europe.
Our success is built on an international team representing seven nations: wine experts, marketing professionals, and software developers who bring passion, creativity, and innovation to life every day. Joining us means finding more than just a job, it’s an opportunity to contribute your strengths and actively shape the future of online wine retail.
Since 2016, we have been part of the publicly listed Hawesko Group, one of Europe’s leading players in premium wine and champagne distribution.
**Your Tasks**
- Advise customers on our products and services, offering purchase recommendations.
- Process orders with care, ensuring smooth handling and accurate follow-up.
- Maintain and update customer data in our database.
- Support shipment tracking and ensure timely delivery progress.
- Communicate with wineries to ensure seamless order fulfillment.
**Your Profile**
- Relevant professional qualifications in retail, customer service, or a related field.
- (Initial) experience in sales, order processing, and customer support by phone.
- Service mindset with enthusiasm for sales.
- Strong communication and organizational skills.
- Solution
- and customer-oriented team player.
- Excellent written and spoken German and English - knowledge of Spanish, Italian, or another language is a plus.
**We Offer**
- Work where others go on holiday: Enjoy life on one of Europe’s most beautiful islands with guaranteed sunshine.
- International team: Collaborate daily with colleagues from across the globe.
- Employee discounts: Exclusive discounts on our wines and additional corporate benefits at partner companies.
- Team events on the island: Enjoy regular afterwork gatherings and fun team activities.
- Wine tastings: Participate in trainings and tastings within our passionate wine-loving team.
- Work-life balance: Flexible working hours and 23 days of paid annual leave for a healthy balance.
**Ready to join the WirWinzer family?**
**Your contact**:
Julia Waterkotte
HR Business Partner
**Phone: 04122-5043515
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