Intern Customer Experience/Digital Experience

hace 2 días

Madrid, Madrid, España International Air Transport Association (IATA) A tiempo completo

Employment Type: Internship

Contract Duration: 6 months

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

  • Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
  • With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
  • Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
  • We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
  • We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off

About the team you are joining

Under the guidance of the Manager Customer Experience, you will have the opportunity to assist with a range of tasks, mainly focusing on business analysis and business requirement definition for the IATA Customer Portal. You will also follow up on the virtual assistant implementation currently ongoing at IATA. This is a great opportunity to gain valuable experience in a dynamic environment and develop your skills in a digital operation.

What your day would be like

Contribute to the definition of the target experience of the IATA Customer Portal;

Help collecting and drafting the required business requirements;

Support analyzing the Customer Portal's FAQ database to simplify the customer's experience;

Learn how to manage, test and follow up on the developed virtual assistant;

Assist on delivering continuous service improvement.

We would love to hear from you if you have

A recent (less than 12 months) University degree/post-graduate in Business Administration or a related field;

Ability to work effectively in a dynamic, fast-paced and highly demanding multicultural environment;

Knowledge of Salesforce;

Strong analytical skills and ability to work independently;

Excellent communication skills in English (written and spoken).

This is a full-time internship position with a duration of 6-12 months. We offer a competitive compensation package and the opportunity to work with a talented and passionate team. If you are a self-starter who is eager to learn and grow, we encourage you to apply.

Travel Required: N

Learn more about IATA's role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you

  • Intern Customer Experience/Digital Experience

    hace 2 días

    Madrid, Madrid, España IATA A tiempo completo

    Employment Type: InternshipContract Duration: 6 monthsWhy you will love working hereAt IATA, we represent over 350 airlines worldwide, striving to makeaviation safer, smarter, more sustainable, and inclusive.• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do...

  • Customer Experience Intern

    hace 2 semanas

    Madrid, Madrid, España Iberia Express A tiempo completo

    ¿Quiénes somos?Fundada en 2012, en la última década nos hemos convertido en la aerolínea low-cost de referencia en Madrid, operando vuelos de corto y medio alcance hacia más de 30 destinos nacionales e internacionales.Somos una compañía que conecta personas, ofreciendo en cada vuelo una experiencia única y al alcance de todos, basada en la...

  • Customer Experience

    hace 7 días

    Madrid, Madrid, España Winning A tiempo completo

    Desde Winning Consulting buscamos un/a Analista de Experiencia de Cliente (NPS & Analytics) para incorporarse en un proyecto relevante con un cliente del sector retail. Madrid - Hibrido (3/2)Diseñar, ejecutar y hacer seguimiento de la medición del NPS y otros indicadores de experienciaAnalizar la información procedente de distintas fuentes de datos (bases...

  • Customer Experience Representative

    hace 6 días

    Madrid, Madrid, España Black Forest Supplements A tiempo completo

    Remote| Full-Time (8hrs)| English Required| ESTBlack Forest Supplements isn't just another supplement brand—we're a fast-growing, data-driven company redefining the men's health and wellness space. Customer experience is acore pillarof our brand, and we're looking for ahighly reliable Customer Service Representativeto manage our tickets and live chat...

  • Intership Digital Customer Experience

    hace 10 horas

    Madrid, Madrid, España Capgemini A tiempo completo

    Elegir Capgemini es elegir la posibilidad de dar forma a tu carrera profesional como desees. Recibirás el apoyo y la inspiración de una comunidad colaborativa de colegas de todo el mundo y podrás reinventar lo que es posible. Únete a nuestro equipo y ayuda a las principales organizaciones del mundo a descubrir el valor de la tecnología y a construir un...

  • Digital Experience Strategist

    hace 2 días

    Madrid, Madrid, España JT International S.A. A tiempo completo

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now  Learn more: Digital Experience StrategistThe...

  • Digital Experience Strategist

    hace 10 horas

    Madrid, Madrid, España JTI A tiempo completo

    At JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the worldare continuously building their unique success story with us.83% of employees feel happyworking at JTI.To make a difference with us, all you need to do is bring yourhuman best.What will your story be? Apply nowLearn more Digital Experience StrategistThe Digital...

  • Customer Experience Analyst

    hace 6 días

    Madrid, Madrid, España Winning A tiempo completo

    DesdeWinning Consultingbuscamos un/aAnalista de Experiencia de Cliente (NPS & Analytics)para incorporarse en un proyecto relevante con un cliente del sector retail. Madrid - Hibrido (3/2)Diseñar, ejecutar y hacer seguimiento de la medición del NPS y otros indicadores de experienciaAnalizar la información procedente de distintas fuentes de datos (bases...

  • Customer Experience Specialist

    hace 7 días

    Madrid, Madrid, España Agoda A tiempo completo

    About AgodaAt Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working...

  • Técnico Customer/User Experience

    hace 2 semanas

    Madrid, Madrid, España ILUNION A tiempo completo 20.000 € - 25.000 €

    TÉCNICO/A CX (CUSTOMER EXPERIENCE)Descripción del puestoBuscamos una persona proactiva, con capacidad para generar impacto, que combine habilidades de marketing y creación de contenido con orientación a la mejora de la experiencia del cliente. No es necesario contar con experiencia previa específica en experiencia de cliente, pero sí motivación para...