IT Support Engineer
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La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.
In this role you provide hands-on IT support to Freightos' global team, blending technical troubleshooting with a people-first approach. You’ll work with the IT group to keep endpoints, networks, and services running smoothly across locations. Your work enables colleagues to stay productive, secure, and connected in a fast-paced, international environment. You’ll be integral to onboarding, security practices, and cross-location collaboration, contributing to Freightos’ growth and resilience.
Compensaciones / Beneficios
- Private Health Insurance
- Ticket Restaurant
- Flexible Remuneration options for nursery, transport, and restaurant vouchers
- equity incentive grants
- annual training budget
- flexible schedule with extended weekends
Responsabilidades
- Provide onsite and remote IT support to employees across multiple global locations.
- Troubleshoot hardware, operating systems, cloud productivity tools, user accounts, network connectivity, peripherals, and business applications.
- Manage employee onboarding, offboarding, device provisioning, account lifecycle, and access management.
- Configure, deploy, maintain, and troubleshoot Windows and macOS endpoints.
- Manage support tickets, ensuring timely resolution, documentation, escalation, and excellent customer service.
- Support endpoint management, software deployment, patching, device compliance, and asset lifecycle management.
- Assist with office network support, meeting room technology, backup operations, and endpoint security.
- Maintain IT documentation, contribute to global IT projects, and promote security best practices across the organization.
Requisitos principales
- 4+ years of IT Support, Service Desk, or Desktop Support experience in a business environment.
- Strong troubleshooting across Windows, macOS, hardware, networking, cloud services, and SaaS applications.
- Experience with endpoint management, identity and access management, device provisioning, and asset management.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and endpoint security concepts.
- Experience with ticketing systems and IT support best practices.
- Excellent communication and problem-solving skills.
- Professional proficiency in English and Spanish. xqbhyrx
- Self-motivated, organized, and able to manage priorities in a fast-paced global environment.
- collaborative
- customer-focused
- problem-solving
- Windows
- macOS
- hardware
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