Customer Success Manager

Hace 5 días

Sevilla, España andagon people GmbH Jornada completa

Reconnect customers. Build relationships. Create new opportunities.


Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.

At andagon, we have been focused on software quality for more than 25 years. We support companies with Quality Assurance, Software Testing and Test Automation – and we want to further strengthen and develop our existing and former customer relationships.

We are looking for a Customer Success & Reactivation Manager who enjoys connecting with people, building relationships and turning great conversations into new business opportunities.

Your Responsibilities
  • Reactivate former and inactive customers and bring existing relationships back to life
  • Build and develop long-term relationships with key contacts and decision-makers
  • Understand customers’ current challenges, needs and upcoming projects
  • Identify up-selling and cross-selling potential and develop qualified business opportunities
  • Ensure consistent follow-up and manage customer activities in our CRM
  • Work closely with Sales and Delivery to turn customer needs into concrete solutions and projects
What You Bring
  • Experience in Customer Success, Account Management, Inside Sales or Business Development in a B2B environment
  • Experience in proactive customer outreach and developing existing or former customer accounts
  • Strong phone communication skills and confidence in proactively approaching customers – you don’t wait for customers to come to you
  • Commercial mindset and the ability to identify customer needs and business potential
  • Strong communication skills, reliability and consistent follow-up
  • Structured, independent and results-oriented way of working, including confident use of CRM systems
  • German C1–C2 and English B2 or higher

A plus: Experience in IT services, IT consulting, SaaS or Software Quality, as well as up-selling and cross-selling.

What You Can Expect

A role with a high level of ownership and direct impact on our customer development. xqbhyrx xqziphu You will take over existing contacts and former customer relationships with real potential – and have the freedom to turn them into new conversations, opportunities and long-term partnerships.

If you enjoy combining relationship management with a commercial mindset and are motivated by reconnecting and developing customers, we’d love to hear from you.