Technical Customer Success Specialist

[Last day to apply: Sunday, September 13]

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About us

Legit.Health deploys computer vision and artificial intelligence technology to enable lifesaving diagnosis and therapies for visible diseases. Our goal is to enable universal access to high-quality diagnosis and follow-up of pathologies and to offer affordable health assistance to everyone everywhere.

We are transforming how healthcare professionals diagnose and follow up visible diseases with cutting-edge AI. We already work with top hospitals and public health systems, we are scaling our CS team to ensure every client succeeds.

Things you should know before following and signing up for the position:

We are a startup, it is important that you are knowledgeable about how startups operate and know that at this stage there are more unknowns than certainties. There are many things to discover and define yet, so you will be part of that definition, therefore you will have many functions helping management.

At Legit.Health we have a friendly open collaborative culture and a united team vision. We love entrepreneurial/risk taking/high ambition mindsets. Our work is rewarding and we help each other win by creating a supportive and collaborative environment for one another. Take a look at our opening below and send us your application - we look forward to hearing from you

Job description ‍

We are looking for a Technical Customer Success Specialist who can own accounts end-to-end (from onboarding to expansion) with full technical and commercial confidence. You will not be a coordinator between teams. You will be the expert in the room: the person clients trust to understand their workflows, challenge requests that don't make clinical or technical sense, and drive adoption of Legit.Health solutions with authority.

You will work closely with our Sales and Product teams, but you will not depend on them to lead client conversations. Your day-to-day will involve managing complex, high-stakes accounts in healthcare, defending integration decisions, guiding clients through technical setups, and proactively identifying risks before they become incidents.

What you need to achieve 

Account Ownership

• Own the full lifecycle of assigned accounts: onboarding, adoption, QBRs, and renewal.
• Lead client meetings independently, including technically complex discussions on integrations, product behavior, and workflow design.
• Maintain a thorough, documented understanding of each account.
• Carry a portfolio in the order of 6–8 named accounts at steady state, with the depth and continuity that implies.

Technical Client Leadership                

• Lead integration conversations directly with client technical teams. You know what is routine for you to handle (authentication setup, callback URLs, payload mapping, iframe configuration, REST/JSON troubleshooting) and what genuinely requires escalating to Software Development (custom data transformations, novel authentication flows, new integration patterns). 
• Understand and explain how AI model behavior is influenced by image quality, clinical context, and workflow configuration: confidently and accurately.
• Identify when a client request is technically unfeasible or clinically inadvisable, and push back constructively with a clear rationale and a sound alternative.   

Onboarding and Implementation               

• Design and execute onboarding plans tailored to each client's clinical and technical environment.
• Customize implementation protocols, validate integration setups, and ensure smooth transitions from sales to active use.
• Travel as required to support on-site implementations and client relationships.

Proactive Risk and Opportunity Management         

• Identify adoption risks, escalation signals, and expansion opportunities before they are raised by the client or internally.
• Structure your own work, propose solutions, and act on them. Detailed step-by-step direction is the exception, not the default.     
• Monitor client satisfaction metrics and act on