Lead Software Engineer

Are you a Microsoft Contact Centre as a Service (CCaaS) Lead Software Engineer seeking a new interesting challenge?

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If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for

WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

• Provide technical leadership and guidance to Software Engineers and SDETs across build and support squads.

• Act as the technical liaison with clients, ensuring clear communication of progress, risks, and technical decisions.

• Drive the delivery of new features, customizations, and enhancements within the Dynamics 365 CCaaS platform.

• Lead troubleshooting, issue resolution, bug fixes, and performance optimization in production environments.

• Collaborate with architects, business analysts, and security teams to deliver scalable and reliable solutions.

• Promote DevOps best practices, automation, monitoring, logging, and CI/CD pipelines across squads.

• Ensure compliance with design principles, coding standards, and configuration-over-customization best practices.

• Mentor engineers and foster a culture of continuous learning, collaboration, and technical excellence.

WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?

• Microsoft Dynamics 365 Contact Center (CCaaS)

• Dynamics 365 CRM

• Power Platform

• Dataverse

• Azure

• DevOps & CI/CD Pipelines

• Monitoring, Logging & Automation Tools

• Agile / Scrum Methodologies

WHAT ARE WE LOOKING FOR?

• Years' experience: minimum 10 years in a similar role.

• Bachelor's Degree.

• Strong experience with Microsoft Dynamics 365 Contact Center (CCaaS).

• Strong experience with Dynamics 365 CRM.

• Strong experience with Power Platform.

• Excellent communication and stakeholder management skills.

• Experience working in Agile environments and DevOps practices.

• Experience leading technical teams and collaborating across multiple squads.

• Azure knowledge is highly desirable.

• English: Advanced (C1).

WHERE AND WHEN?

• Workplace: Hybrid (TCS Madrid).

• Work Schedule: 09:00-18:00 (including 1 hour lunch break).

• Remote Work: Up to 2 days per week.

WHAT CAN WE OFFER YOU?

• Permanent contract - We offer indefinite contracts from the first day.

• Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).

• Work from home options - We offer you a financial support every month for your working from home expenses, if your position allows work from home. In addition, in the first month we will give you a bonus to help you to set up your workplace

• Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.

• Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.

• Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.

• Connect globally - Work with people from all over the world. You can feel the multicultural workforce.

• Benefit from being a TCSer – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best bran