Business Services Coordinator Iberia

Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
Corporate operations provide a wide range of services to the organization such as finance, internal audit, communications, security and human resources.
About the role
Corporate Real Estate & Business Services manages the company´s corporate real estate portfolio and provides accompanying business services.
**Real Estate Services**: Ensure professional property + facility management, supporting health + safety + ergonomics, performing project + move management on demand, space planning and management of critical infrastructure.
**Controlling**: Planning and monitoring of budgets and cost development of all related costs. Proactive identification and implementation of cost saving potentials.
**Third Party Management**: Ensure the adherence to the TPA governance process for your direct area of responsibility. Provide oversight and Subject Matter Expertise across the business and functions on the policy, supporting tools (CBRA), roles and responsibilities, and annual risk assessments
**Corporate Services**: Manage a portfolio of services around A/V equipment, document management, record management, fleet management, mail distribution, reception, mobile telephony & more.
**Health, Safety + Environment**: Support HR to review the HSE policy ensuring it is compliant. Provide regular H&S training to the local business. Ensure sustainability for the benefit of the environment in the areas of energy, waste, emissions, digitalisation and above.
**Security Services**: Adherence of standards in access control systems and CCTV
**Business Continuity Services**: Support the regional function in the event of a local impact and in complying with all global requirements regarding mandatory documentation, trainings and exercise plans.
**IT Services**: Support onboarding/offboarding process in cooperation with HR+IT; purchase IT supplies (e.g., mouse, keyboard, monitor, etc.) due to AIG IT standards. Manage maintenance of critical infrastructure in the server rooms due to global rules and legal requirements.
The Business Services Coordinator Iberia
ensures that the services are provided professionally and expertly
collaborates with regional functions to ensure standards and sustainable high quality in all countries
guarantees that the AIG internal compliance guidelines + policies are adhered to
maintains an intensive network with all relevant stakeholders in the country and beyond
the role will directly report to the Head of Business Services EMEA and in Matrix to Iberia General Manager.
**What we’re looking for**:
5 years’ experience in office management, real estate, property, or facility management.
Ability to work on own initiative and to work in a team cross border.
Deep knowledge and understanding of the similarities and differences of the countries to have a total understanding of the business needs and to be able to implement AIG's global standards in the respective country.
Strong communication skills with team, stakeholders, managers on all levels.
Computer literacy (e.g., MS Office, SAP, Archer, etc.)
Very strong language skills in English - verbally and in writing
We are an Equal Opportunity Employer
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environ