Associate Technical Account Manager

**Your Opportunity**

As an Associate Technical Account Manager for our New Relic Global Technical Hub, you will enable leading startups, and mid level enterprise customers to achieve their key objectives by adopting New Relic. You will be an advisor and driving force in customer journeys from their evaluation, initial onboarding, value realization, and expansion throughout the lifecycle. We are looking for innovative, and growth driven individuals having problem solving skills, a zest for technology, and excellent communication skills who are seeking an opportunity to learn and develop their career in a customer facing and technical role.
**What You’ll Do**
- Understand customer’s product architecture, their objectives and current state of observability.
- Help guide customers to implement and map New Relic solutions to their business and technical requirements.
- Drive progress in maturing through Customer’s Observability life cycle.
- Proactively look for optimizations, improvements and enhanced solutions that would help customers solve problems with better insights.
- Give hands-on demonstrations, enablement sessions on a variety of technical topics, e.g instrumentation, building dashboards, and setting up alerts.
- Help customers overcome technical issues by troubleshooting and deep dive analysis.
- Demonstrate customer first approach in making them successful using New Relic.
- Track and prioritize work streams across multiple customers.
- In the process, become an Observability, SRE, DevOps and Solutions expert.
**Your Qualifications**

Must-have:

- Product and IT systems working knowledge. Eg. 3 Tier architecture, Web platform, Networking, etc.
- Ability to understand customer problems and ask appropriate discovery questions for clarification
- Gather and analyze information/problems skillfully to provide resourceful solutions.
- Working knowledge of Cloud platforms and some experience with coding/scripting.
- Ability to Prioritize, Document and Track multiple work streams in parallel.
- Good written and verbal communications skills.

Nice-to-have:

Ideally, one year experience in a customer-facing technical role where observability is part of the toolset such as DevOps engineer, SysAdmin, or SRE.
- Cloud certification/Working knowledge in AWS, Azure, or Google Cloud and prior experience with Kubernetes, Cloud infrastructure, or DevOps tools.
- Working understanding about any Observabiltiy/Monitoring tools. (Eg. New Relic, Splunk, DataDog, Dynatrace, etc)

Please note that visa sponsorship is not available for this position.

We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.

New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, Sweden, UAE, and other locations throughout the region. Some of our opportunities are limited to specific hiring locations. Talk with your recruiter about your goals and how we can work with you in our Flex First approach

**Our Office**:
This position is in our Barcelona office, which was established in October 2014 with our acquisition of Ducksboard, a privately held startup. We provide challenging work, opportunities to learn, high-quality teammates, a standard-setting product, and a company on the move. We offer:

- Competitive salary.
- Equity compensation plan.
- Performance reviews twice a year.
- Work-life balance and flexible schedule.
- Amazing and fun work environment.
- Private health insurance for you and your family, including dental coverage.
- Retirement fund and Life insurance.
- English and Spanish language classes.
- Office located in the center of Barcelona, very close to public transportation.
- Fresh fruits, snacks, and beverages.
- We support technical meetups, both local and international.
- We help with relocation.

We are passionate about data visualizations in real time, APIs, intuitive UX, and beautiful design. We have no dogma but do whatever makes sense to deliver state of the art products.

**About Us**:
New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create