Associate Technical Account Manager

Req ID- FY23|S&M|#4008- Location(s)- Barcelona, Spain;- Your opportunityAs an Associate Technical Account Manager for our New Relic Global Technical Hub, you will enable leading startups, and mid level enterprise customers to achieve their key objectives by adopting New Relic. You will be an advisor and driving force in customer journeys from their evaluation, initial onboarding, value realization, and expansion throughout the lifecycle. We are looking for innovative, and growth driven individuals having problem solving skills, a zest for technology, and excellent communication skills who are seeking an opportunity to learn and develop their career in a customer facing and technical role.
- What you'll do- Understand customer’s product architecture, their objectives and current state of observability.
- Help guide customers to implement and map New Relic solutions to their business and technical requirements.
- Drive progress in maturing through Customer’s Observability life cycle.
- Proactively look for optimizations, improvements and enhanced solutions that would help customers solve problems with better insights.
- Give hands-on demonstrations, enablement sessions on a variety of technical topics, e.g instrumentation, building dashboards, and setting up alerts.
- Help customers overcome technical issues by troubleshooting and deep dive analysis.
- Demonstrate customer first approach in making them successful using New Relic.
- Track and prioritize work streams across multiple customers.
- In the process, become an Observability, SRE, DevOps and Solutions expert
- This role requires- Product and IT systems working knowledge. Eg. 3 Tier architecture, Web platform, Networking, etc.
- Ability to understand customer problems and ask appropriate discovery questions for clarification
- Gather and analyze information/problems skillfully to provide resourceful solutions.
- Working knowledge of Cloud platforms and some experience with coding/scripting.
- Ability to Prioritize, Document and Track multiple work streams in parallel.
- Good written and verbal communications skills.
- Bonus points if you have- Ideally, one year experience in a customer-facing technical role where observability is part of the toolset such as DevOps engineer, SysAdmin, or SRE.
- Cloud certification/Working knowledge in AWS, Azure, or Google Cloud and prior experience with Kubernetes, Cloud infrastructure, or DevOps tools.
- Working understanding about any Observabiltiy/Monitoring tools. (Eg. New Relic, Splunk, DataDog, Dynatrace, etc)

We believe in empowering all Relics to achieve professional and business success through a workforce model called _Flex First. _The _Flex First_ model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.
New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, Sweden, UAE, and other locations throughout the region. Some of our opportunities are limited to specific hiring locations. Talk with your recruiter about your goals and how we can work with you in our _Flex First_ approach

**Our hiring process**

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
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