Technical Account Manager

Deep product knowledge and expertise across multiple domains including FSI customer specific technologies, regulations, and policies to effectively address customer needs
- Polished technical communications
- Strong account leadership, with the ability to engage effectively at all levels of the customer
- Ability to not only proactively engage, but anticipate and preempt needs a customer may have or issues they could experience
- A high degree of ownership and willingness to go above and beyond for our customers

At MongoDB, TAM's are responsible for the cultivation of customer confidence and delivery of positive, account-wide technical outcomes. This role specializes in understanding the unique use-cases, goals, and stringent requirements of our FSI customers.

Through systematic engagement phases including deep-dice discovery and roadmap development, TAMs define shared objectives with customers while showcasing the capabilities of the MongoDB product portfolio. In this process, they effectively navigate complex environments where there may be shared or even ambiguous responsibilities between the customer and MongoDB.

To maximize impact, TAMs are able to shift gears between enabling, coaching, and marshaling resources and get the right things done at the right time. They also act as the eyes and ears of the product team while working with marquee customers - listening for new requirements and leveraging opportunities for future development.

Overall, TAMs work closely with many teams to ensure MongoDB is staying one step ahead of customer needs. This role will help grow our focused service offerings for MongoDB FSI customers.

**Cool things you'll do**:
MongoDB is on a mission to unlock the inner genius of our customers by making data stunningly easy to work with. As a TAM for FSI customers, you will be a primary resource for technical leaders and key decision makers at some of our biggest accounts. You will foster strong relationships externally and internally and advise these customers on how they can build and scale solutions with MongoDB.

At MongoDB, we also put a strong focus on enabling peer success by documenting and sharing knowledge. As a TAM, you will spend time with a variety of internal teammates as well as external stakeholders, sharing insight around our growing professional services offerings and MongoDB product lines.

**What you need**:
While past work with our product is not a prerequisite, this role requires considerable experience designing, scaling, and managing production database deployments in FSI. We also want to see a track-record of:

- Ability to cultivate strong team partnerships, understanding when and how to seek internal and external stakeholder perspective, as well as secure commitments and lead collaborative efforts
- Exceptional leadership with calm and authoritative technical presence in escalated issues where lost revenue, regulatory risks, and other concerns may be at play
- Strong relationship management and account leadership skill with experience strengthening and growing relationships with FSI customers over time
- Experience serving as a technical expert for large scale systems able to quickly:

- Form key organizational understanding and find relevant experts
- Calibrate communication style across internal and external stakeholders including the executive level
- Lead deep engineering discussions, efficiently communicating complex customer workloads, use cases, and resiliency criteria, related to performance, availability, and scalability
- Measurable value created through energizing customers about technical solutions and evangelizing business value to be found with database products and features in FSI
- Ability to think on your feet, remain calm under pressure, work independently as well as cross-functionally to ensure and prioritize successful customer outcomes
- Familiarity with modern service architectures and cloud services stacks as well as classical development patterns of large-scale enterprise FSI customers
- Examples of strategic technical problem solving, developing, documenting, and implementing techniques, tools and procedures to optimize customer success in the near and long-term

**Success Measures**:

- **In 3 months**, you'll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training. You will begin integrating with FSI specific stakeholders and processes for account management.
- **In 6 months**, you will be comfortable working frontline with our customers, taking ownership of some relationships. You will also complete the MongoDB Certified DBA Associate exam.
- **Within 6-12 months** you'll be directly and independently engaged in technical account management, ensuring FSI customers are successful and happy with MongoDB and viewing our developer data platform as the de facto standard for new projects.

To drive the personal growth and business impact of our employees, we're committed to developing a s