Technical Account Manager POS

hace 2 semanas

Barcelona, Barcelona, España Shiji Group A tiempo completo
Company Description

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

The best hotels run on Shiji—day and night.

Job Description

To support our global major account customers and global teams, we're looking for an experienced and dynamic Technical Account Manager to be the technical ambassador to assigned customers and internal stakeholders, providing proactive technical guidance on Shiji products and services to ensure customer needs are met. 

WHAT YOU WILL DO 

  • Liaise with internal teams, serving as a technical escalation resource, to both customers and internal teams.
  • Collaborate with Global and Regional Account Management Teams to develop and execute Account Management strategy.
  • Maintain strong technical understanding of Shiji's product suite and the latest trends in hospitality technology to effectively troubleshoot and resolve customer issues. 
  • Troubleshoot technical issues and respond to product-related queries in a timely manner.
  • Provide guidance on products and services roadmap planning, recommended practices, and knowledge transfer. 
  • Assists with cloud and local deployment of Shiji software, lab testing (hardware, software) and security reviews. 
  • Monitor and track client performance, usage, and adoption metrics to help identify growth opportunities and address potential risks. 
  • Possess in-depth expertise in the Shiji product suite and effectively articulate how Shiji solutions can contribute to customers' success. 
  • Assist with product workshops and coordination of setting customers' brand standards.  
  • Foster strong relationships with key stakeholders across Shiji divisions to promote cross-functional support, engagement, and advocate for success.
  • Create in-depth Global Account profiles that show understanding of the complexity of the Account(s).

     
Qualifications
  • Minimum of two (2) years of experience within the hospitality industry. 
  • Strong understanding of hotel technology industry including, but not limited to, POS, PMS and CRS applications. 
  • Strong technical background and customer service experience. 
  • Effective communication skills (both written and verbal), with the ability to build strong relationships and influence key stakeholders at all levels. 
  • Highly customer centric with a passion for delivering high-level service. collaborate effectively with internal and external stakeholders at a levels.
  • Exceptional organizational and prioritization skills, with the ability to effectively manage multiple accounts simultaneously.  
  • Strong critical thinking skills, proactively offering solutions that meet customer needs. 
  • Ability to effectively work independently in a dynamic and fast- pace work environment.
  • Ability to travel (both domestically and internationally) as required. 
  • Proficiency in 2 or more languages is a plus.
Additional Information
  • Exciting job within a creative environment and the opportunity to make a real impact on the business. 
  • Grow your experience with web and cloud technologies in a very innovative technology environment. 
  • Friendly, motivated and talented multicultural team. 
  • Opportunities to grow and develop with Shiji. 
  • Training to meet role requirements. 

  • Technical Account Manager POS

    hace 2 semanas

    Barcelona, Barcelona, España Shiji Group A tiempo completo

    Company Description Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest...

  • Technical Account Manager POS

    hace 1 semana

    Barcelona, Barcelona, España Shiji Group A tiempo completo

    Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement,...

  • Account Manager, Barcelona

    hace 2 semanas

    Barcelona, Barcelona, España HH Global A tiempo completo

    Who We AreHH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.With more than 4,500...

  • Account Manager, Barcelona

    hace 2 semanas

    Barcelona, Barcelona, España HH Global A tiempo completo

    Who We AreHH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.With more than 4,500...

  • Technical Account Manager

    hace 1 semana

    Barcelona, Barcelona, España Appodeal A tiempo completo

    Appodeal is a dynamic US-based product company with a truly global presence.We have offices in Warsaw, Barcelona and Virginia along with remote team members located around the world.Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space.Why Appodeal?At Appodeal, we're more than just a...

  • Technical Account Manager

    hace 5 días

    Barcelona, Barcelona, España Autodesk A tiempo completo

    Job Requisition ID # 25WD94371Position overviewAutodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes.  We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, supporting a broad...

  • Technical Account Manager

    hace 1 semana

    Barcelona, Barcelona, España Mirantis A tiempo completo

    Company Description About MirantisMirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers...

  • Senior Account Manager

    hace 1 semana

    Barcelona, Barcelona, España Miller O'Connor A tiempo completo

    ACCOUNT MANAGER - CREATIVE ADVERTISING AGENCYIncorporación:InmediataLocalización:BarcelonaExperiencia:5-10 añosLA AGENCIAMiller O'Connor es una agencia de publicidad creativa independiente de Barcelona fundada por mujeres en ****. Creamos campañas creativas y efectivas para marcas o proyectos que quieran generar un impacto positivo en nuestra sociedad....

  • Sales Account Manager

    hace 3 días

    Barcelona, Barcelona, España Sherwin-Williams A tiempo completo

    DescriptionAre you passionate about driving growth and building strong customer relationships? We are looking for a highly motivated Sales Account Manager to lead and expand our Household Product Coating portfolio within the Packaging Coatings Group across Spain and Portugal.This home-office-based role combines technical expertise with commercial strategy,...

  • Account Manager

    hace 1 semana

    Barcelona, Barcelona, España Page Personnel A tiempo completo

    Buscamos a un Account Manager con experiencia en el sector tecnológico para liderar el área comercial juntamente con el equipo de SDR.Detalles del clienteEmpresa tecnológica en crecimiento con producto propio.Descripción de la ofertaLa persona seleccionada reportará directamente a la Dirección General y se encargará de la gestión comercial a nivel...