Ac Power Service Coordinator

**Who are we?**

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

**What kind of work will you be doing?**
- Respond, in a professional manner, to all assigned service calls while on duty
- Read, understand, and comply with all procedures outlined in the Field Procedure Manual
- Perform all work in a safe manner, and in accordance with established company safety policy and local regulations
- Keep dispatching center informed of your schedule and the status of all open jobs
- Ensure spare parts are properly accounted for using established parts procedures
- Submit periodically paperwork in a timely, accurate and complete manner and, in case of Wireless Field Service, debrief the performed job at the Customer’s premises
- Maintain the accuracy of the customer and installed base database by reporting errors
- Actively seeks and report sales or service leads to the proper department.
- Being a reference point for key customers in case of emergency and troubleshooting
- Ensure availability to work during week-end and night in compliance with local labor laws
- Allocate and control staff holidays, absence, sick leave and co-ordinate with HR and Service Operations Manager or Service Supervisor
- Ensure efficiency, productivity and overtime targets are met and workload is fairly distributed
- Ensure reaching relevant KPI targets (PM completion, First time fix, Customer Engineer productivity, Customer Engineer efficiency ) within his team / area and develops improvement plans in cooperation with the Service Operations Manager
- Provide technical support to CEs and customers, on site technical assistance with difficult problems
- Visit and monitor customer sites to ensure engineers are maintaining an appropriate standard of safety and workmanship
- Carry out regular site and CE Health & Safety Audits and provide a report to Health & Safety manager
- Be responsible for van stocks inventory and ensures van stock transaction discipline
- Lead investigation on customer complaints, agree remedial action and correspond with the client as appropriate
- Supervise the warranty claim process for his / her area and team
- Ensure total discipline in the use of the ERP system and Wireless Field Automation by the team in the assigned area.
- Administer On the Job Training for the team
- Ensure that engineers have the correct tooling to carry out the works, maintain the calibration log, ensure electrical equipment, P.A.T testing requirements are fulfilled and updated
- Ensure all engineers time sheets and records are collated and processed for remedial works and invoicing, in good time and ensure monthly ‘cut off’ are not delayed.
- Assist dispatching team with the organization of works
- Provide 24 hours, 365 days a year mobile phone & pager support to engineers and the dispatching centers
- Transfer leads to the sales team

**What will make you successful:
- Minimum 10 years experience in the Air Conditioning industry / UPS industry
- Computer Literate (All office associated programs including Outlook and Microsoft Project)
- Able to manage people and coordinate/run projects
- Air Conditioning or Electrical engineering high school diploma
- _Fluent English _
- _Good customer experience _
- _Managerial experience _
- _Full availability _
- Well organized and able to work under pressure