Refinish Customer Service Coordinator

hace 1 día


Barcelona, España PPG Industries A tiempo completo

**Refinish Customer Service Coordinator**: As a Customer Service Coordinator at PPG, you will report to the Customer Service Manager **Responsibilities** - Ensure all databases and information sources are kept up to date and compliant with any legislation - Demonstrate empathy and understanding when dealing with all customer enquiries. Ensure all information is captured so that you / team can resolve promptly. - Guide a “ONE TEAM” culture within the department and wider organisation by taking ownership and focussing on promoting teamwork wherever possible. - Offer our customers an exceptional level of customer service as a key team member, like managing: - Backorder reports to all distributors - Sales support (answer inquiries) - Responsible for claims - Responsible for communicating with customers and warehouses reg. quarantines / Stop sales - Standard purchase orders in Oracle - Logistic/operational support to customers and warehouses (support warehouse personnel) **Qualifications** - At least 1+ years of Customer Service experience or wiling to work on Customer Service - MS Office user, especially Excel (can maintain complex spreadsheets) and not afraid of learning new system - Intermediate English - Fluent Spanish Benefits: private health insurance, pension **About us**: **PPG: WE PROTECT AND BEAUTIFY THE WORLD** **The PPG Way** Every single day at PPG: **We partner with customers to create mutual value.** We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference. **We are "One PPG" to the world.** We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets. **We trust our people every day, in every way.** We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable. **We make it happen.** We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly. **We run it like we own it.** We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities. **We do better today than yesterday - everyday.** We continuously learn. We develop our people to grow our businesses. **PPG Way**: (Click here to learn more about the PPG Way) Benefits will be discussed with you by your recruiter during the hiring process.



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