Reservation Agent I French Speaking

hace 1 semana

Barcelona, España Next Station A tiempo completo

**What is this job about?**:
**Your tasks**
- **Management**: take care of all reservations including individual and group ones
- **Accountancy**: manage payments, deposits, billing, and PMS.
- **Communication**: maintain excellent relationships with customers and agents
- **Record keeping**: track and convert incoming bookings in accordance with the budget
- **Dealing**: as the **Reservation Agent** you will need to upsell company product and negotiate the quotes for group bookings and cancellations

**What do you need to apply?**:

- **Language skills**: Bilingual proficiency in **English** and **French (C2)**:

- Minimum **six months** required experience as a receptionist or bookings representative in a hotel
- Experience **making reservations** for wholesale, online travel, group, or individual bookings
- Ability to **naturally** build effective working relationships at all levels
- Experience with reservations for Groups, Online Travel Agencies, Wholesale and Individual bookings
- Commercially savvy to spot business opportunities and in-house **upselling**:

- Proficient in Microsoft Office products

**Bonus points** These are things that aren’t mandatory but our partner thinks would be a plus :)
- Familiar with MEWS and PMS systems
- **Spanish** (B1)

**Who are you?**

You are extremely enthusiastic with fantastic **interpersonal skills**. You are enthused by working in the hospitality industry, interacting with people and joining a unique company.

**Sowhat’s in it for you?**:

- **Dynamic** job with **diverse** tasks; each day is exciting as you engage with new characters
- Work right by the beach in sunny Barcelona :)

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