Reservation Agent German-speaking
hace 1 semana
**What is this job about?**:
**Your tasks**
- **Management**: take care of all reservations including individual and group ones
- **Accountancy**: manage **payments**, deposits, billing, and PMS.
- **Communication**: maintain excellent **relationships** with customers and agents
- **Record keeping**:track** and convert incoming bookings in accordance with the budget
- **Dealing**: as the **Reservation Agent** you will need to upsell company product and negotiate the quotes for group bookings and cancellations
**What do you need to apply?**:
- **Language skills**:proficiency** in **English** and **German (C2)**:
- Minimum **six months** required experience as a receptionist or bookings representative in a hotel
- Experience **making reservations** for wholesale, online travel, group, or individual bookings
- Ability to **naturally** build effective working relationships at all levels
- **Experience with reservations** for Groups, Online Travel Agencies, Wholesale and Individual bookings
- Commercially savvy to spot business opportunities and in-house **upselling**:
- Proficient in Microsoft Office products
**Bonus points** (these are things that aren’t mandatory but our partner thinks would be a plus :)
- Familiar with MEWS and PMS systems
**Who are you?**
- You are extremely enthusiastic with fantastic **interpersonal skills**. You are enthused by working in the hospitality industry, interacting with people and joining a unique company.
**Sowhat’s in it for you?**:
- **Dynamic** job with **diverse** tasks; each day is exciting as you engage with new characters
- Work right by the beach in the vibrant, cultural and sunny Barcelona
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