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Customer Representative

hace 2 semanas

Malaga, España Webhelp A tiempo completo

Webhelp is a multi-lingual contact centre. Our mission is to assist our clients in the achievement of the highest customer service aspirations and support them to achieve their sales and revenue targets. Through excelling in service and performance our intention is to deliver high value customer interactions at an economical rate with no sacrifice in quality.

Are you looking to take on a new challenge and work for a for a leading bank?

Your future project:
Highly regarded and at the forefront of the banking industry, our client is a key public institution with a mission to safeguard and build financial wealth for future generations.

Main responsibilities:

- Improve customers’ banking experience and satisfaction, by ensuring that they all their questions and requests are resolved without delay.
- Accept orders from customers, make necessary changes in orders, and process them in the computer system.
- Inform about services, prices, and purchase options, and suggest new banking products to customers.
- Notify customers of any changes to orders
- Write and design detailing reports when required.
- Participate in administrative or office work duties, which comply with company’s growth and effective daily activity targets.
- Attend specified training, organized by Webhelp or the client, in order to develop professional work and individual standards, improve skills of business relationship with clients and customers, develop the skills and experiences necessary to improve product knowledge, and increase sales and service ability.
We offer:

- Full-time (39 hours/week) and long-term contract
- Competitive salary plus bonus
- Schedule: Monday - Thursday 08:00-16:00, Friday 09:00-16:00.
- Paid training.
- Opportunity to develop your career.
- A modern and open office in sunny Málaga
- Regular employee events and incentives.
- WebHEALTH programme initiatives.
- Start date: Immediate.
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
**Requirements**:

- You are fluent/Native in Danish, and have a good command of English language.
- You have completed secondary education, and ideally you have at least undertaken tertiary/university education.
- You have knowledge and experience using Microsoft Office.
- You are able to responsibly and independently carry out customer service specialist duties.
- You are good at planning and organising your own work and working place, prioritising and managing time effectively.
- You are good at working on your own, but you are also an excellent team player.
- You have strong phone contact handling, active listening, written and reporting skills.
- You are attentive to detail, and succeed in providing accurate, valid and complete information by using the right methods/tools.
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ22-006973-1-DENMARK