Account Manager
hace 1 semana
Zoho is a privately held, bootstrapped and profitable cloud software company. We aim to become one of the largest B2B SaaS providers worldwide committed to solving business problems through our deep technology expertise and superior customer experience. We believe in experimentation, iteration, and following your instincts.
We are looking for passionate individuals who excel at building meaningful, long-term relationships and empowering businesses to thrive. As an Account Manager at Zoho, you will be responsible for managing a portfolio of medium-sized clients, ensuring high renewal rates, identifying opportunities for upselling and cross-selling, and driving greater adoption of our extensive product suite. If you are motivated by a customer-centric environment and eager to make a tangible difference, we would love to hear from you
In this role, you will:
Take full ownership for the growth, satisfaction, and retention of your assigned SMB customer portfolio.Identify and develop new business opportunities within existing accounts to achieve upgrade and cross-sell revenue goals.Create, maintain and execute an account plans for these accounts and coordinate with appropriate internal domain experts for delivery.Uncover and mitigate any risk that threatens your customers; growth, satisfaction, or renewal.Resolve issue escalations, if needed, working closely with our support, product and engineering teams.Collaborate with customers implementation partner, wherever needed to achieve overall satisfaction with the solution and create a trusted 3 way partnership between customer, partner, and Zoho.Use solution selling expertise to respond optimally to customer needs and help them realize business value from adopting Zoho's suite of products.Strengthen client relationships through regular engagements and face-to-face meetings.Forecast and track key account metrics (e.g. renewal, upgrades and pipeline).Build a solid base of reference-able customer contacts.
**Requirements**:
- 2 to 3 years of business development experience in a software/SaaS background, with at least 1 year of account management experience managing SME companies.-
Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.Ability to deliver effective presentations and product demos highlighting the key value proposition.Strong communication, interpersonal and consultative skills.Comfortable working independently in a distributed and remote environment.Open to travel domestically for customer meetings.Comfortable using tools such as CRM for process management and reporting.Fluency in English and Spanish (native) speaker is mandatory for this role.
**Benefits**:
- Continuous training and professional development opportunities.
- Supportive and inclusive work environment.
- Clear development plan in the short, medium and long run.
- Participation in coaching and mentoring schemes.
- Opportunity to work with a global team and contribute to the growth of a leading technology company.
Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.
Together, let's shape the future of business software
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