Front Office Supervisor

**About Us**

Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style.

**Why We're Here**

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

**How We're Different**

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

**Differences make a difference.** We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

**Be Yourself - Lead Yourself - Make it Count**

**What’s the Job?**

As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team.

Reports to the Front Office Manager.

**Your day-to-day**

Support the Front Office Manager in all required tasks.

Assign work and supervise team members performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability

Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.

Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.

Coordinate with Housekeeping to track readiness of rooms for check-in.

Schedule, assign daily work, lead pre-shift meetings, inform and train team members.

Monitor, observe and assist in evaluating team member performance.

**What we need from you**

Bachelor’s degree in hospitality or related field.

2+ years’ experience working in Front Office department as supervisor.

Must be fluent in local language and English, German will be highly valuable.

Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

**What to expect from us**

Competitive salary.

Discounted international room rates.

Employee recognition programmes.

Training programmes and access to IHG’s training tool.

Meals whilst on duty (after opening).

Uniform and laundry.